Senior Technical Writer

1 week, 3 days ago
Full-time
Senior
Technical Writing and Documentation
Ivanti

Ivanti

Ivanti provides automated solutions that discover, repair, and secure devices across various locations, enabling employees to work efficiently and securely from anywhere.

Internet Software & Services
1K-5K
Founded 1985
$26M raised

Description

  • Design, develop, and maintain product documentation, including administrator, installation, deployment, end-user, developer, and API guides, as well as release notes.
  • Create audio and video tutorials and other multimedia learning assets to improve the user experience.
  • Collaborate with writers and cross-functional teams to plan, manage, and deliver release-based documentation projects.
  • Gather information from subject matter experts and work with scrum, UX, and localization teams to keep content accurate, accessible, and globally relevant.
  • Write, edit, and peer-review content to ensure clarity, consistency, and alignment with Ivanti standards.
  • Monitor user feedback and continuously improve documentation to better meet customer needs.
  • Support localization efforts for international markets and contribute to documentation innovation initiatives.

Requirements

  • Bachelor’s degree in Engineering, English, or a related field.
  • 5-10 years of technical writing experience in the software industry, preferably SaaS.
  • Experience with modern authoring tools such as MadCap Flare or similar XML editors.
  • Experience working with GitHub and Azure DevOps.
  • Strong knowledge of Agile methodology and software development workflows.
  • Excellent written communication skills with strong attention to detail.
  • Ability to learn complex technical concepts quickly.
  • Familiarity with SEO, Google Analytics, Power BI, and usability best practices.
  • Ability to independently manage projects, prioritize deliverables, and meet deadlines.
  • Experience with multimedia creation tools such as Camtasia, UX writing, and accessibility standards is a strong plus.
  • Familiarity with endpoint management, service/asset management, HTML, CSS, Pendo, WalkMe, or Whatfix is beneficial.

Benefits

  • Remote-friendly, flexible schedules.
  • Competitive compensation and benefits, including customized wellness and financial plans for employees and their families.
  • Opportunities to work with global teams across more than 23 countries.
  • Access to learning and development programs and tools to grow your career.
  • A culture focused on equity, belonging, and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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