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Service Desk Technician I

4 months, 2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Active Directory
Apply Now
iT1

iT1

iT1 Source is a global IT solutions company founded in 2003, offering a wide range of services including software, hardware, training, consulting, procurement, and managed services. With a focus on data management, virtualization, connectivity, communi...

Internet Software & Services
51-250
Founded 2003
View All Jobs 12

Description

  • Provide support to corporate client employees via phone, email, and chat.
  • Troubleshoot Outlook, Microsoft Windows, Microsoft Office, and Office 365 issues.
  • Support mobile device setup, configuration, and email synchronization.
  • Reset network passwords and manage user access through Active Directory.
  • Assist with adding and changing network printers.
  • Troubleshoot VPN and remote access connectivity issues.
  • Use remote access tools to control user computers and resolve problems.
  • Handle approximately 50-60 service issues per day efficiently.
  • Create, terminate, and support end-user accounts and self-service requests.
  • Maintain accurate documentation, follow procedures, and deliver professional client service.

Requirements

  • 1-3 years of experience in a call center or service desk environment.
  • Experience supporting Windows 7, Windows 10, and Windows 11.
  • Knowledge of Microsoft Office 365, Word, Excel, PowerPoint, Outlook, and related applications.
  • Experience with user creations/terminations and end-user self-service tools.
  • Experience with cloud support and multi-device data syncing.
  • Familiarity with AutoTask or other ticketing systems.
  • Experience troubleshooting ISP, cable modem, and internet support issues.
  • Strong troubleshooting, documentation, organization, and time management skills.
  • Excellent oral, written, technical, and business communication skills.
  • High school diploma or GED required.

Benefits

  • Health, vision, dental, and life insurance.
  • Paid vacation and paid holidays.
  • 401(k) plan with company match after 1 year of employment.
  • In-house fitness center.
  • Remote job location.

Interested in this position?

Apply directly on the company website

Apply Now

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