Scheduling Support Coordinator (ABA Therapy - US Healthcare) - Remote | EST Hrs

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015

Description

  • Follow up with RBTs to confirm availability, schedules, and updates affecting client sessions.
  • Check in with families and parents to share scheduling updates and address concerns.
  • Source new RBT and ABA Therapist candidates through multiple channels to support staffing needs.
  • Assist with pairing therapists to clients based on availability, location, and client needs.
  • Maintain accurate and current records of therapist and client status in relevant systems.
  • Flag scheduling conflicts, staffing gaps, and unresponsive parties to the appropriate coordinator.
  • Draft and send professional written communications to therapists and families.
  • Support the broader scheduling and staffing team with administrative tasks as needed.

Requirements

  • Excellent verbal communication skills for regular interaction with therapists, families, and team members.
  • Strong written communication skills for clear, professional, and empathetic emails and messages.
  • Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred.
  • Experience with ClickUp and/or CentralReach is a significant advantage.
  • Familiarity with ABA therapy, or a background in healthcare, disability services, or education, is a plus.
  • Highly organised with strong attention to detail and the ability to manage multiple follow-ups simultaneously.
  • Self-motivated and proactive, with the ability to anticipate needs and act independently.
  • Comfortable working in a fast-paced, high-communication environment.
  • Able to work Monday through Friday, 10:00 AM to 19:00 PM EST.
  • Must have a fixed fibre internet connection with at least 25 Mbps upload and download speeds and wired Ethernet capability.
  • Must have reliable power backup to manage load shedding or outages.
  • Willing to work on both South African and U.S. public holidays.

Benefits

  • Fully remote work environment.
  • Compensation for South African public holidays in accordance with the BCEA.
  • Opportunity to support a fast-growing U.S.-based ABA therapy company.
  • Direct, team-based operational support role with clear ownership and impact.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Automotive Wheel Repair Technician

Carvana 10K-50K Automotive

Carvana is hiring an Automotive Wheel Repair Technician to perform wheel and rim repairs at its high-tech vehicle reconditioning centers.

14 hours, 38 minutes ago

Sr Phlebotomist-El Paso, Texas

Natera 1K-5K Pharmaceuticals

Natera is hiring a Senior Phlebotomist to support patient specimen collection, laboratory preparation, and related operational tasks in a clinical office setting.

HIPAA
14 hours, 38 minutes ago

Entry-Level Automotive Parts Associate

Carvana 10K-50K Automotive

Carvana is hiring an entry-level Parts Associate to support vehicle reconditioning operations at its high-tech Inspection Centers by ordering, receiving, and organizing parts for vehicles.

14 hours, 53 minutes ago

Senior TA Operations Specialist

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Senior TA Technology Specialist to own and evolve the talent acquisition technology stack, including ATS operations, integrations, AI automation, and governance for recruiting at scale.

LLM
15 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers