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Scheduling Support Coordinator (ABA Therapy - US Healthcare) - Remote | EST Hrs

1 week, 1 day ago
South Africa
Full-time
Junior
Operations Specialist
Customer and Technical Support
ClickUp
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 11

Description

  • Follow up with RBTs to confirm availability, schedules, and updates affecting client sessions.
  • Check in with families and parents to share scheduling updates and address concerns.
  • Source new RBT and ABA Therapist candidates through multiple channels to support staffing needs.
  • Assist with pairing therapists to clients based on availability, location, and client needs.
  • Maintain accurate and current records of therapist and client status in relevant systems.
  • Flag scheduling conflicts, staffing gaps, and unresponsive parties to the appropriate coordinator.
  • Draft and send professional written communications to therapists and families.
  • Support the broader scheduling and staffing team with administrative tasks as needed.

Requirements

  • Excellent verbal communication skills for regular interaction with therapists, families, and team members.
  • Strong written communication skills for clear, professional, and empathetic emails and messages.
  • Prior experience in a coordination, scheduling, administrative, or client-facing support role is preferred.
  • Experience with ClickUp and/or CentralReach is a significant advantage.
  • Familiarity with ABA therapy, or a background in healthcare, disability services, or education, is a plus.
  • Highly organised with strong attention to detail and the ability to manage multiple follow-ups simultaneously.
  • Self-motivated and proactive, with the ability to anticipate needs and act independently.
  • Comfortable working in a fast-paced, high-communication environment.
  • Able to work Monday through Friday, 10:00 AM to 19:00 PM EST.
  • Must have a fixed fibre internet connection with at least 25 Mbps upload and download speeds and wired Ethernet capability.
  • Must have reliable power backup to manage load shedding or outages.
  • Willing to work on both South African and U.S. public holidays.

Benefits

  • Fully remote work environment.
  • Compensation for South African public holidays in accordance with the BCEA.
  • Opportunity to support a fast-growing U.S.-based ABA therapy company.
  • Direct, team-based operational support role with clear ownership and impact.

Interested in this position?

Apply directly on the company website

Apply Now

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