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Quality Assurance & Compliance Coordinator (ABA Therapy) - EST Hours (Remote)

3 weeks ago
South Africa
Full-time
Junior
Operations Specialist
Quality Assurance and Testing
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 14

Description

  • Monitor the Rethink platform daily to identify unsubmitted or unverified session notes from the previous day.
  • Contact RBTs by email, phone, or text to remind and assist them with completing session notes.
  • Use existing email templates to support consistent follow-up communication.
  • Investigate technical issues or barriers preventing timely submission and escalate concerns when needed.
  • Maintain accurate records of follow-up outreach and outcomes.
  • Approach interactions with field staff in a friendly, supportive, and respectful manner to encourage compliance.
  • Manage a high volume of daily follow-ups without overlooking any RBTs.

Requirements

  • Prior experience in the U.S. healthcare sector.
  • Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
  • Proficiency with electronic health record systems.
  • Experience with the Rethink platform is a plus.
  • Strong verbal and written communication skills with an empathetic approach.
  • Ability to manage a large volume of daily follow-ups and stay organized.
  • Capability to identify submission issues and collaborate on solutions.
  • Approachable and friendly demeanor when working with field staff.
  • Understanding of ABA terminology and the importance of session notes in client progress tracking (preferred).
  • Experience in a compliance or quality assurance role within a healthcare setting (preferred).
  • Ability to adapt communication style to different personalities and situations (preferred).
  • Fixed fibre internet line with a minimum speed of 25 Mbps upload and download, plus wired Ethernet capability.
  • Reliable backup power for load shedding or outages.
  • Availability to work Monday to Friday, 9:00 AM to 6:00 PM EST.
  • Ability to work on both South African and U.S. public holidays.

Benefits

  • Fully remote work environment.
  • Compensation for South African public holidays in accordance with the BCEA.
  • Stable weekday schedule aligned to U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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