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Customer Support Specialist (US Healthcare) - EST Hours | Remote

4 days, 11 hours ago
South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 10

Description

  • Respond to inbound customer emails about kiosk hardware and software issues.
  • Diagnose and resolve technical problems through structured troubleshooting of connectivity, Wi-Fi, network settings, power, and configuration.
  • Communicate clear, professional, and patient resolutions to facility staff.
  • Identify recurring issues and escalate complex cases when needed.
  • Add new users to the web portal with accurate contact details.
  • Configure facility-specific feedback and alert email settings.
  • Update kiosk branding and logos for each facility.
  • Maintain COVID-19 health screening questions for facilities that require them.
  • Assist with onboarding new facility clients and guide staff through platform features.
  • Maintain accurate records of client interactions, issues, and resolutions.

Requirements

  • 1–2+ years of experience in customer support, technical support, or a client-facing role.
  • Experience with SaaS platforms or software portals is strongly preferred.
  • Exposure to healthcare, aged care, or senior living environments is advantageous but not required.
  • Demonstrated ability to manage a high volume of customer queries efficiently and professionally.
  • Basic IT troubleshooting and technical problem-solving skills.
  • Excellent verbal and written English communication skills.
  • Professional, patient, and confident phone and email manner.
  • Strong problem-solving ability with a calm, solutions-focused approach.
  • Highly organised, detail-oriented, and able to work independently.
  • Proficiency in MS Office and Outlook, with comfort using web-based software portals and maintaining digital records.
  • Must be available to work Monday–Friday, 8:00 AM–5:00 PM EST, including U.S. and South African public holidays.
  • Must have a fixed fibre internet line with at least 25 Mbps upload and download speeds, wired Ethernet capability, and reliable power backup.

Interested in this position?

Apply directly on the company website

Apply Now

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