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Customer Care Specialist - Client Facing Operations

1 hour, 42 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Shopify
Apply Now
HelloFresh

HelloFresh

HelloFresh is a leading recipe kit delivery service that provides farm-fresh ingredients and chef-designed recipes for convenient and affordable meals, revolutionizing the way people eat.

Hotels, Restaurants & Leisure
10K-50K
Founded 2012
$276M raised
View All Jobs 42

Description

  • Handle customer communications via email and respond to customer inquiries efficiently.
  • Deliver outstanding service that helps customers stay longer and feel supported.
  • Build strong customer relationships through personalized, empathetic interactions.
  • Provide solutions and recommendations that meet customer needs.
  • Support customer loyalty through effective account management.
  • Work toward Customer Care team KPIs and performance targets.
  • Create a positive and engaging customer experience in every interaction.
  • Assist with seasonal volume ramp-up and overtime coverage when needed.

Requirements

  • Customer service experience is essential, ideally with at least 2 years of experience.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail, speed, and accuracy.
  • Helpful and empathetic approach to customer interactions.
  • Ability to handle 15–20 customer emails per hour.
  • Experience with Zendesk and Shopify is a plus.
  • Amenable to support the seasonal ramp for 30–60 days.
  • No attendance issues and willingness to work overtime to manage volume.
  • Must be able to work from home and visit the BGC office to pick up equipment.
  • Applicants should include salary expectations and preferred start date.

Benefits

  • Competitive compensation with a long service anniversary bonus.
  • HMO medical coverage and life insurance for you and your family.
  • Mental health support and generous leave benefits.
  • Annual learning and development budget.
  • Access to the 360 Learning platform.
  • Work-from-home setup with a supportive remote work environment.
  • Opportunity to join a rapidly growing global BPO company with diverse teams.
  • Work-life balance focused on personal well-being and time.

Interested in this position?

Apply directly on the company website

Apply Now

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