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Afterhours Coordinator (USA Healthcare) - EST Hours (Remote)

3 hours, 32 minutes ago
South Africa
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 17

Description

  • Serve as the primary point of contact for all incoming afterhours calls.
  • Manage scheduling changes, gaps, and urgent requests.
  • Follow up on outstanding issues and complaints from clients, families, and staff.
  • Call out to caregivers and staff to support EVV compliance.
  • Ensure a smooth and well-documented handover between daytime and afterhours teams.
  • Use sound judgment and creative problem-solving to resolve scheduling conflicts.
  • Maintain a calm, professional, and empathetic phone manner during difficult conversations.
  • Accurately document daily activity, highlights, and challenges for end-of-day reporting.
  • Follow established workflows and escalate matters appropriately.
  • Complete ad hoc coordination tasks as needed.

Requirements

  • Excellent communication skills and strong English fluency, both verbal and written.
  • Patient, professional, and empathetic phone manner.
  • Ability to multitask and work well under pressure in a fast-paced environment.
  • Detail-oriented and highly organized.
  • Ability to handle difficult or sensitive conversations professionally.
  • Strong critical thinking and problem-solving skills.
  • Creative thinking, especially when resolving scheduling challenges.
  • Proactive attitude and ability to work independently.
  • Basic computer literacy, including MS Office and Outlook; no advanced Excel skills required.
  • Must be available to work Monday to Friday, 21:00 PM to 06:00 AM South African time, after a 4-6 week training period on 15:00 PM to 00:00 AM.
  • Must have a fixed fibre internet line with at least 25 Mbps upload/download and wired Ethernet support.
  • Must have a reliable power backup solution to handle load shedding and outages.

Benefits

  • Fully remote work environment.
  • Initial 4-6 week training period with overlap for smoother onboarding.
  • Opportunity to support a U.S.-based healthcare client in a specialized coordination role.

Interested in this position?

Apply directly on the company website

Apply Now

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