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Admin & Customer Service Specialist | Remote - US. EST Hours

1 week, 2 days ago
South Africa
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 17

Description

  • Answer incoming customer calls professionally and efficiently.
  • Contact customers with updates on service appointments and job progress.
  • Handle customer enquiries, concerns, and escalations with professionalism.
  • Source HVAC parts by contacting suppliers and vendors to locate required inventory.
  • Assist with billing-related administrative tasks.
  • Maintain accurate customer records in the CRM system.
  • Support the office with a variety of administrative duties as needed.
  • Work closely with internal teams to ensure excellent customer service and smooth operations.

Requirements

  • Minimum 2 years of experience in customer service and administration.
  • Experience working for a service-based business such as home services, maintenance, repairs, trades, logistics, or similar.
  • Excellent verbal and written English communication skills.
  • Strong customer service and conflict resolution abilities.
  • Excellent problem-solving and critical thinking skills.
  • Highly organised with exceptional attention to detail.
  • Able to multitask and work effectively in a fast-paced environment.
  • Comfortable making outbound calls to customers and suppliers.
  • Proficient in Microsoft Office and Outlook.
  • Experience using CRM systems.
  • Experience within the HVAC, heating and cooling, plumbing, electrical, or similar trade industry is highly advantageous.
  • Experience with Simpro CRM is beneficial but not essential.
  • Able to work Monday–Friday, 8:45 AM–5:45 PM EST.
  • Willing to work on both South African and U.S. public holidays.
  • Must have a fixed fibre internet line with a minimum speed of 25 Mbps upload and download and wired Ethernet capability.
  • Must have reliable power backup to manage load shedding or outages.

Interested in this position?

Apply directly on the company website

Apply Now

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