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Service Advisor, San Diego

15 minutes ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Lucid Motors

Lucid Motors

Lucid Motors is a pioneering electric vehicle manufacturer that offers luxury and performance-driven cars, including the award-winning Lucid Air and the upcoming Lucid Gravity SUV. With a focus on innovation, sustainability, and design, Lucid is redefi...

Automotive
1K-5K
Founded 2007
View All Jobs 27

Description

  • Keep clients informed throughout the service experience from initial contact to vehicle handover.
  • Perform comprehensive vehicle inspections and check-in procedures, documenting damage or visible wear.
  • Check in new vehicles and record transport damage on PDI vehicles in the Bill of Lading and internal systems.
  • Manage loaner agreements and coordinate rental vehicles or Lyft rides for customers as needed.
  • Maintain the Customer Satisfaction Index (CSI) and ensure customers are satisfied with service quality.
  • Review and revise work orders after technicians and detailers complete work to ensure accurate documentation and labor time punches.
  • Resolve warranty claim rejections within required timeframes to support operational efficiency.
  • Obtain customer signatures for service authorization and invoices through DocuSign and collect payment for customer-pay repairs.
  • Explain completed repairs and invoices to customers and answer incoming calls and service questions.
  • Verify that all work meets Lucid quality standards before vehicles are returned to clients.

Requirements

  • 2-5 years of previous automotive experience in a Service Advisor or front-of-house customer-facing role.
  • Excellent interpersonal skills with a compassionate and patient demeanor.
  • Strong problem-solving and creative thinking skills.
  • Ability to articulate and document details clearly to support smooth workflow.
  • Ability to explain automotive terminology and concepts to customers with varying levels of knowledge.
  • Proficiency with Microsoft Office and willingness to learn proprietary DMS software.
  • Ability to work full-time, including weekends or extended hours during busy periods.
  • Willingness to complete Lucid-provided CPR training after hire.
  • Valid driver’s license with no suspensions within the past year.
  • Drivers under 21 must have held a driver’s license for at least 3 years and complete Lucid training upon hire.
  • AA/BS in Automotive Technology or Business Management, or equivalent work experience (preferred).
  • Knowledge of HV systems, LV systems, and EV powertrains (preferred).
  • Start-up experience or experience in fast-paced environments (preferred).

Benefits

  • Base pay range of $28-$38 per hour.
  • Medical, dental, and vision insurance.
  • Life and disability coverage.
  • Paid time off and paid holidays.
  • 401(k) retirement plan.
  • Eligibility for Lucid’s equity program.
  • Eligibility for a discretionary annual cash incentive program.

Interested in this position?

Apply directly on the company website

Apply Now

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