OPERATIONS ANALYST I - CLIENT EXCELLENCE CENTER

2 hours, 17 minutes ago
Full-time
Entry Level
Customer and Technical Support
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Monitor and handle demands received from regulatory bodies.
  • Analyze cases carefully and identify the internal areas involved.
  • Request, gather, and consolidate information needed to respond.
  • Prepare clear, well-founded responses within established deadlines.
  • Work cross-functionally with Compliance, Legal, Operations, and other teams.
  • Ensure alignment and quality in deliverables.
  • Record all service interactions in case management systems.
  • Contribute proposals to improve Level 2 support processes.

Requirements

  • Completed degree in Administration, Economics, Law, Accounting, or related fields.
  • Analytical profile with urgency, strong relationship-building ability, and process orientation.
  • Ability to learn quickly.
  • Basic knowledge of Compliance and Risk Management (preferred).
  • Previous experience in Level 1 or Level 2 support, helpdesk, SAC, or customer support (preferred).
  • Understanding of case handling, SLAs, and prioritization (preferred).
  • Experience dealing with regulatory bodies such as Bacen (preferred).
  • Ability to understand formal language, deadlines, and the tone required in regulatory interactions (preferred).
  • Previous experience in financial institutions, fintechs, or brokerages (preferred).
  • Experience with process improvement projects or Lean/Six Sigma initiatives (preferred).
  • Experience preparing reports and formal documents (preferred).
  • Experience working across teams such as project, customer service, and business areas (preferred).

Benefits

  • Meal allowance and food allowance.
  • Health and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Baby On Board support and nursing room.
  • Extended parental leave.
  • Childcare/nanny support and/or support for children with disabilities.
  • Wellhub membership and Inter running group.
  • Access to CARE4U space in Belo Horizonte with self-care services, relaxation area, games, and mini golf.
  • Perks in the Super App, including Duo Gourmet.
  • Prime Inter card.
  • Internal training and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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