Customer Success Manager

1 day, 1 hour ago
Full-time
Mid Level
Customer and Technical Support
Intellishift

Intellishift

IntelliShift offers an all-in-one fleet management solution that combines Telematics, AI dashcams, Inspections, Compliance, and Maintenance for businesses with mobile operations, enabling streamlined processes and improved safety.

Road & Rail
51-250
Founded 2002
$70M raised

Description

  • Own and strategically manage a portfolio of mid-market or enterprise customers.
  • Build a deep understanding of each customer’s business objectives, operating environment, and definition of success.
  • Lead subscription and relationship management to drive retention and mitigate risk early.
  • Partner with Sales to identify and execute upsell, cross-sell, and growth opportunities.
  • Drive proactive renewal planning and forecasting in Salesforce.
  • Build trusted, value-based relationships with executive and senior leadership stakeholders.
  • Set and run a consistent engagement cadence, including QBRs, executive check-ins, and business reviews.
  • Guide customers from onboarding through adoption milestones and long-term expansion.
  • Act as the customer’s voice inside IntelliShift by coordinating with Enablement, Product, Support, Installation Services, and other partners.
  • Monitor customer health, engagement, and business risk using data and insight to address concerns early and protect revenue.

Requirements

  • 3–5+ years of Customer Success, Account Management, or comparable SaaS experience managing mid-market and/or enterprise portfolios.
  • A consultative mindset with the ability to ask sharp questions, listen well, and translate customer goals into action.
  • Strong executive presence and comfort engaging senior leaders on business and operational topics.
  • A track record of retention, expansion, and renewal outcomes that can be discussed specifically.
  • Hands-on experience in Salesforce (SFDC).
  • Experience with a customer success platform such as Gainsight, ClientSuccess, ChurnZero, or similar is a plus.
  • Comfort and curiosity with AI tools and a willingness to experiment with new workflows.
  • Ability to work independently, own outcomes, and collaborate cross-functionally without heavy hand-holding.
  • Experience in fleet, transportation, logistics, field service, or another operationally complex B2B SaaS environment is a strong plus.
  • Alignment with IntelliShift’s values, including customer obsession, innovation, accountability, transparency, and ownership.

Benefits

  • Competitive compensation of $65–125k base salary, commensurate with experience and segment focus.
  • Quarterly performance-based bonus.
  • Company-subsidized medical insurance for full-time employees.
  • Company-subsidized dental insurance for full-time employees.
  • Company-subsidized vision insurance for full-time employees.
  • 401(k) with a 4% company contribution.

Interested in this position?

Apply directly on the company website

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