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Forward Deployed Engineer

1 month ago
Canada
Full-time
Lead
Implementation Engineer
Software Development
E-commerce Microservices Python
Apply Now
instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K
View All Jobs 109

Description

  • Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows.
  • Design, build, and deploy AI and agentic solutions tailored to each customer’s infrastructure and needs across Instacart’s platform.
  • Extend, adapt, and integrate core AI capabilities to fit customer ecosystems, including undocumented or non-standard systems.
  • Collaborate with partner technical leaders on solution designs that are compatible with existing environments and infrastructure.
  • Work closely with the AI Solutions Architect to translate domain requirements and architecture into working software.
  • Serve as the primary technical point of contact for customers during implementation engagements.
  • Maintain a close relationship with R&D by participating in product reviews and surfacing platform gaps from the field.
  • Propose concrete product and platform changes that improve enterprise usability and performance.

Requirements

  • 10+ years of software engineering experience with a demonstrated ability to write and ship production-quality code.
  • Hands-on experience building with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines.
  • Proficiency in Python or another scripting/backend language commonly used in data-intensive environments.
  • Proven ability to integrate with messy, heterogeneous enterprise data environments, including undocumented APIs, schema mismatches, auth complexity, and legacy systems.
  • Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing capacity.
  • Strong working knowledge of retail and e-commerce system fundamentals.
  • Strong communication skills and the ability to translate technical findings into actionable input for R&D and product teams.
  • Comfort operating in ambiguous, fast-moving environments where the process is not fully defined.
  • Prior work in a forward deployed, embedded engineering, or professional services capacity (preferred).
  • Background at a startup or early-stage company where you wore multiple hats (preferred).
  • Experience in enterprise software implementation, systems integration, or solutions engineering (preferred).
  • Exposure to retail tech, e-commerce, or supply chain systems (preferred).

Benefits

  • Flexible remote work through Instacart's Flex First policy.
  • Market-competitive compensation based on permanent work location.
  • Base pay range for Canadian candidates: $185,000 to $195,000 CAD.
  • Eligible for a new hire equity grant.
  • Eligible for annual refresh equity grants.
  • Hiring currently open in Ontario, Alberta, British Columbia, and Nova Scotia.
  • Access to Instacart's benefits offerings.

Interested in this position?

Apply directly on the company website

Apply Now

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