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Customer Success Manager

2 hours, 30 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K
View All Jobs 41

Description

  • Serve as the primary point of contact for a portfolio of enterprise CPG customers, including 6- to 7-figure deals.
  • Manage the full customer journey from implementation and training through active product adoption.
  • Build strong customer partnerships and trust by understanding promotional strategies, business objectives, and operating processes.
  • Advise customers on organizational and process changes needed to incorporate micro-testing and consumer insights into their workflows.
  • Coordinate multiple workstreams, stakeholders, and deliverables to keep projects on schedule.
  • Delegate tasks effectively while managing requests across multiple client teams.
  • Mentor internal team members on relevant subject matter and domain expertise.
  • Partner with customers to help them use insights to roll out optimal promotions and revenue-driving strategies at scale.

Requirements

  • 5+ years of relevant work experience.
  • Experience managing complex customers across multiple stakeholder contacts with high customer satisfaction.
  • Experience driving customers through process or organizational change to achieve desired outcomes.
  • Proven account growth experience through cross-selling or upselling existing customer relationships.
  • Analytical background with experience analyzing data and turning it into data-driven stories and presentations; experimental design experience is a plus.
  • Project or engagement management experience delivering complex projects on time.
  • 5+ years of exposure to the CPG and retail ecosystem.
  • Preferred experience with consumer/shopper behavioral insights or promotional/pricing strategy development.
  • Preferred direct experience in a CPG revenue management, sales, category management, or insights role, or with a CPG solutions provider in promotion optimization, panel data, or loyalty insights.
  • Preferred location in the Midwest or East Coast to support approximately 25% customer travel.

Benefits

  • Remote role with Instacart’s Flex First work policy.
  • Highly market-competitive compensation and benefits.
  • Sales Incentive Plan.
  • Eligible for a new hire equity grant.
  • Eligible for annual refresh equity grants.
  • Base salary range of $100,000-$105,000 in WA; $95,000-$100,500 in OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI; $87,000-$92,000 in all other states; and $104,000-$110,000 in CA, NY, CT, NJ.

Interested in this position?

Apply directly on the company website

Apply Now

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