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Technical Support Specialist - Germany

1 month ago
Germany
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS Digital Marketing HTML
Apply Now
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012
View All Jobs 45

Description

  • Troubleshoot technical issues and resolve partner requests for users of Insider One products and services.
  • Review partner queries and develop creative solutions that streamline their requirements.
  • Provide timely support to ensure seamless partner experiences and meet SLAs for response and issue resolution times.
  • Advocate for partners by collecting feedback and sharing it with the Product team to improve processes and product offerings.
  • Support partners as they expand to the Insider platform and help them overcome technical challenges.
  • Build strong relationships with customers, including executive-level contacts.
  • Collaborate across teams in a fast-paced startup environment to improve outreach, follow-up, and support effectiveness.
  • Manage follow-up systematically and maintain high standards of responsiveness and accountability.

Requirements

  • University degree in Business, Marketing, Engineering, or a related field.
  • Experience supporting a technical product, ideally in SaaS, or experience in MIS or software development teams.
  • Strong written communication skills in both English and German.
  • High sense of responsibility and accountability.
  • Ability to provide timely responses and follow up systematically.
  • Strong problem-solving and troubleshooting/debugging skills.
  • Positive attitude and passion for helping others succeed.
  • Solid understanding of basic web concepts and digital marketing.
  • Superior project and time management skills, with strong attention to detail.
  • Knowledge of HTML, CSS, or other programming languages is a plus.

Benefits

  • Competitive compensation package.
  • International, diverse, and inclusive work environment.
  • Opportunity to become a shareowner through the company’s Shareowner System, subject to eligibility criteria.
  • Access to training and development, including weekly Sales University sessions and hard/soft skills training.
  • Access to Udemy Business with more than 10,000 courses.
  • Opportunity to share your expertise by delivering training and workshops.
  • Fun team activities and a no-dress-code culture.
  • Exposure to an industry shaping the future of customer experiences.

Interested in this position?

Apply directly on the company website

Apply Now

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