Customer Project Manager - Germany

13 hours, 11 minutes ago
Full-time
Mid Level
Project and Program Management
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Act as the primary client contact and bridge customer needs with Insider One’s technology.
  • Understand client goals and recommend relevant products and features.
  • Drive technology adoption and ensure customers use the platform effectively.
  • Monitor customer adoption and coordinate technical support with engineers, developers, and product specialists.
  • Develop and maintain account plans identifying opportunities to increase customer value.
  • Provide feedback on market trends, unmet needs, and partnership opportunities.
  • Build trusted-adviser relationships and ensure customer satisfaction.
  • Plan strategies to meet customer objectives and drive resolution of escalated issues.
  • Contribute product ideas and influence the product roadmap with product and design teams.

Requirements

  • Experience in a customer-facing role such as customer success, project management, or strategic consulting.
  • Experience building strong customer relationships, including with executive stakeholders.
  • Strong written, verbal, phone, and active-listening communication skills.
  • Fluency in English and German.
  • Self-motivated, technology-savvy, and proactive in developing customer solutions.
  • Strong project and time-management skills with attention to detail.
  • Interest in testing, measuring, and improving outreach and follow-up effectiveness.
  • Ability to work flexibly in a fast-paced startup environment.
  • Demonstrated customer care and commitment to delivering a positive product experience.

Benefits

  • Eligibility for an ESOP equity program.
  • Internal training in AI, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass.
  • Employee referral bonuses.
  • Volunteering and purpose-driven social impact opportunities.
  • Global retreats and year-round team-building events.
  • Inclusive, zero-discrimination workplace with a diverse global team.

Interested in this position?

Apply directly on the company website

Apply Now

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