Customer Success Manager

11 hours, 45 minutes ago
Full-time
Senior
Customer and Technical Support
Reltio

Reltio

Reltio offers cloud-native MDM solutions that unify and cleanse complex data from multiple sources, providing real-time insights and actions for better decision-making across industries.

IT Services
251-1K
Founded 2011
$237M raised

Description

  • Manage large enterprise accounts to drive adoption, retention, growth, and customer advocacy.
  • Assess customer health, identify adoption opportunities and retention risks, and coordinate internal responses.
  • Develop, document, and execute strategic customer success plans aligned with business goals.
  • Build trusted-advisor relationships with customer sponsors and guide their product journey.
  • Track adoption milestones, objectives, stakeholders, risks, metrics, and executive-level outcomes.
  • Demonstrate product capabilities, recommend solutions, and measure customer ROI.
  • Maintain accurate customer usage, health, and outcome data in internal systems.
  • Partner with sales and account teams on upsell and cross-sell opportunities.
  • Lead customer meetings and workshops using structured, outcome-focused approaches.
  • Collaborate with Marketing to develop customer advocacy and case studies.

Requirements

  • Bachelor’s degree or equivalent experience.
  • At least 5 years of relevant experience as a Technical Customer Success Manager, Technical Account Manager, or Success Architect in enterprise software.
  • Deep knowledge of cloud software, master data management, data governance, data quality, analytics, architecture, and related use cases.
  • Experience applying industry knowledge to understand customer decisions, goals, strategies, and business objectives.
  • Strong consultative, discovery, relationship-building, and customer-trust skills.
  • Ability to articulate and quantify solution value and the business problems addressed.
  • Excellent presentation, verbal, and written communication skills with senior-executive credibility.
  • Experience in data management consulting or solutioning.
  • Experience with software architecture and integrating applications within customer ecosystems.
  • Proven ability to lead executive meetings and workshops; Reltio experience, certifications, or an MBA are preferred.

Benefits

  • Flexible work arrangements through Reltio’s distributed-workforce model.
  • Market-based compensation range of $121,000–$240,000 for the role.
  • Additional listed overall market range of $100,000–$187,000 USD, dependent on location and qualifications.
  • Equal employment opportunity and reasonable accommodations for applicants with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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