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System Engineer

5 hours, 28 minutes ago
Brazil
Full-time
Junior
Systems Engineer
DevOps and Infrastructure
Bash Confluence DNS Grafana Helm JIRA Kubernetes Linux PostgreSQL Python SQL Server
Apply Now
Innovatrics

Innovatrics

Innovatrics: Independent provider of trusted biometric solutions with award-winning algorithms, empowering global organizations with seamless integration.

Professional Services
51-250
Founded 2004
View All Jobs 4

Description

  • Own customer tickets end-to-end, including triage, investigation, updates, and resolution within SLA.
  • Analyze incidents, request missing information, reproduce issues, and propose resolution steps.
  • Communicate progress clearly to customers through portal, email, and calls.
  • Monitor customer environments, coordinate patches and changes, and support troubleshooting sessions.
  • Escalate complex issues to System Engineers, Solution Managers, or Engineering and track progress.
  • Coordinate with HQ and local stakeholders during incidents.
  • Resolve standard incidents independently and follow the support process consistently.
  • Contribute to knowledge base content and maintain clear ticket hygiene, including root cause notes and reproducible findings.
  • Help minimize downtime through proactive checks, clean escalations, and follow-through.
  • Participate in scheduled 24/7 on-call rotations, depending on the project.

Requirements

  • High proficiency in English, Spanish, and Portuguese, both written and spoken.
  • Strong ownership, structured troubleshooting, and attention to detail.
  • Comfortable communicating with customers under time pressure in an SLA-driven environment.
  • Reliable, able to work independently, and able to escalate early when needed.
  • Linux administration experience in production environments.
  • Kubernetes fundamentals, including working with pods and services, collecting and analyzing logs, and performing basic troubleshooting.
  • Ability to read logs and identify likely triggers and root causes.
  • Experience working in a ticket-based support environment, internal or external.
  • Basic knowledge of Helm, which is a nice-to-have.
  • Experience with PostgreSQL, MSSQL, or Oracle for connectivity checks and basic queries, which is a nice-to-have.
  • Networking fundamentals such as DNS, ports, firewalls, and connectivity troubleshooting, which is a nice-to-have.
  • Exposure to monitoring and logging tools such as Grafana or ELK, which is a nice-to-have.
  • Exposure to messaging services, which is a nice-to-have.
  • Scripting or automation basics with Bash, Python, or similar tools, which is a nice-to-have.

Benefits

  • Competitive compensation aligned with role level, experience, skills, and location.
  • Salary tailored to your experience and seniority level.

Interested in this position?

Apply directly on the company website

Apply Now

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