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Manager, Product Training and Quality

2 days, 19 hours ago
Philippines
Full-time
Junior
QA Engineer
Quality Assurance and Testing
HIPAA
Apply Now
Inizio

Inizio

Inizio provides comprehensive health and life science solutions by integrating strategic, analytic, and creative capabilities to support pharmaceutical and biopharmaceutical innovations, particularly in advancing life-saving oncology treatments.

Biotechnology
1K-5K
View All Jobs 10

Description

  • Lead client-specific and business unit quality assurance and training initiatives.
  • Develop, refine, and deliver training programs, plans, schedules, and instructional materials.
  • Provide ongoing, refresher, and certification training for project team members.
  • Monitor service quality and perform quality assurance reviews for assigned projects.
  • Compile, analyze, and report QA metrics, trends, and performance results.
  • Identify root causes and lead corrective and preventive actions for process improvement.
  • Coordinate quality review calibration sessions with internal teams and clients.
  • Maintain and update client SOPs, work instructions, training documentation, and QMS records.
  • Coach, mentor, and manage team members to support performance and development.
  • Support internal/external audits, compliance activities, and general administrative duties.

Requirements

  • Current PRC registration and good standing with the applicable Philippine professional regulatory board, as required by the client program.
  • Bachelor's degree from an accredited college or university, or equivalent education and relevant work experience preferred.
  • 2 years of experience in Training, Learning & Development, Quality Assurance, or Quality Management preferred.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams), business applications, and contact center technologies.
  • Ability to read and understand data and file layouts.
  • Experience managing operational, quality, compliance, and performance metrics in a regulated environment.
  • Knowledge of U.S. healthcare systems, medicines regulation, pharmacovigilance requirements, and healthcare compliance standards preferred.
  • Familiarity with U.S. FDA regulations and healthcare industry requirements preferred.
  • Strong analytical, organizational, critical thinking, and problem-solving skills with exceptional attention to detail.
  • Demonstrated leadership, coaching, facilitation, and employee development skills.
  • Ability to communicate professionally in spoken and written English with U.S.-based healthcare professionals, patients, caregivers, and consumers.
  • Willingness to work U.S.-aligned schedules, including evenings, overnight shifts, weekends, and holidays, as required.
  • Ability to work remotely in a secure environment and travel when required.

Benefits

  • Equal employment opportunity commitment.
  • Reasonable workplace accommodation for qualified applicants and employees with disabilities.
  • Flexible remote work in a secure work environment, where required.
  • Opportunity to travel for business purposes, where required.

Interested in this position?

Apply directly on the company website

Apply Now

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