RMA Coordinator I

4 days ago
Full-time
Entry Level
Customer and Technical Support
Industrial Electric Mfg.

Industrial Electric Mfg.

Industrial Electric Mfg. specializes in designing and manufacturing custom power distribution systems, leveraging over 75 years of experience to provide flexible and scalable solutions tailored to meet diverse technical requirements in the electrical d...

Electrical Equipment
251-1K
Founded 1955

Description

  • Process returned parts from Field Service locations and ensure required documentation is complete.
  • Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and Bills of Material when needed.
  • Track incoming RMA transactions to maintain accountability and traceability of returned materials.
  • Ensure RMA processing timelines align with Product Services operational goals and service standards.
  • Communicate with the RMA Manager and Quality teams to ensure compliance with IEM procedures and ISO 9001 requirements.
  • Track warranty credits and coordinate with Accounting to apply credits to the correct project.
  • Coordinate return logistics with Field Service personnel and transportation providers for remote project locations.
  • Work with Warehouse personnel and testing staff to move returned materials through the facility.
  • Support Order Fulfillment operations when needed during periods of increased workload.
  • Perform other duties as assigned by management.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably in a field service or manufacturing environment.
  • Experience using ERP or inventory management systems to process and track material transactions.
  • Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint.
  • Ability to lift up to 50 lbs.
  • Ability to travel up to 10% to IEM regional offices, warehouse locations, or vendor sites.
  • Ability to interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail.

Benefits

  • Comprehensive and competitive benefits package.
  • Benefits designed to support employee well-being, growth, and long-term success.
  • Opportunity to work on complex, high-impact projects.
  • Collaborative team environment.
  • Career growth and contribution opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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