RemoteLeaf Logo
Log in Sign up

Member Care Advocate (MCA) - November Cohort

4 weeks ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 21

Description

  • Answer high-volume inbound calls and chats using clear, empathetic communication.
  • Explain benefits coverage, deductibles, copays, coinsurance, out-of-pocket maximums, and eligibility.
  • Find in-network providers, update member accounts, and provide status updates on existing requests.
  • Guide members through enrollment and scheduling for available programs such as virtual care.
  • Resolve defined member questions end-to-end using established workflows and scripts.
  • Navigate Included Health systems, knowledge bases, and carrier portals to research issues.
  • Document member interactions and follow-up actions accurately and concisely.
  • Meet quality audit and member satisfaction expectations while supporting Included Health’s mission.

Requirements

  • Bachelor’s degree plus at least 2 years of customer service or healthcare experience, or 5 years of relevant healthcare or benefits-navigation experience.
  • Experience handling high-volume inbound calls using VoIP systems such as CXOne.
  • Familiarity with Google Workspace, Apple products, and CRM software; ability to learn proprietary tools quickly.
  • Strong customer service, de-escalation, advocacy, and professional communication skills.
  • Clear verbal communication skills for explaining benefits, processes, and next steps.
  • Strong written English skills for accurate interaction documentation.
  • Critical-thinking skills within defined workflows and ability to identify and resolve well-scoped issues.
  • Ability to gather information, ask clarifying questions, and summarize issues for follow-up teams.
  • Knowledge of HIPAA requirements and commitment to maintaining member confidentiality.
  • Secure, distraction-free home office with reliable internet and ability to complete three weeks of paid training from 10 a.m. to 7 p.m. EST, Monday through Friday, with no planned time off.

Benefits

  • Remote work arrangement.
  • Three-week paid training period.
  • Access to integrated virtual care, navigation, and healthcare support programs as an Included Health employee.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sidecar Health

Customer Service Representative, Member Care

Sidecar Health 51-250 Insurance

Sidecar Health is hiring a Member Care Representative to support members through calls, chats, and tickets by explaining plans, resolving claims-related issues, and improving their healthcare experience.

United States Full-time Entry Level Customer Support
$42k-$42k
4 hours, 20 minutes ago
Trust & Will

Member Support Specialist

Trust & Will 51-250 Specialized Consumer Services

Trust & Will is hiring a remote-first Customer Support Specialist to serve as the first point of contact for members, resolve product and estate-planning questions, and help make digital estate planning accessible to more families.

United States Full-time Junior Customer Support
$58k-$58k
Notion
4 hours, 35 minutes ago
AirDNA

Product Support Specialist - Adapt (LATAM & Caribbean)

AirDNA 51-250 IT Services

AirDNA is hiring a fully remote Product Support Specialist in Latin America or the Caribbean to investigate complex Adapt dynamic-pricing issues, resolve escalations, and prevent recurring problems for short-term-rental hosts.

Latin America Contract Junior Customer Support
$26k-$33k
Python SQL
4 hours, 35 minutes ago
Cloudbeds

Associate Billing Specialist

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is hiring an Associate Billing Specialist to support customers and internal teams with billing and subscription inquiries, maintain accurate subscription records, and improve billing processes for its remote global hospitality technology platform.

Honduras Peru Full-time Entry Level Customer Support
4 hours, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers