RemoteLeaf Logo
Log in Sign up

Claims Support Advocate (Temp)

1 month, 2 weeks ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 29

Description

  • Provide timely customer service to members, providers, insurers, and clients regarding healthcare claims.
  • Follow up on requests for accounts to be reviewed and keep cases moving within service level agreements.
  • Organize health insurance paperwork and medical record documentation.
  • Use proprietary software and tools such as Google apps and Slack to manage work.
  • Communicate status updates to patients throughout the claims process.
  • Negotiate with providers on member balances and resolve claim concerns with insurers.
  • Appeal claim denials and assist members with claim errors, denials, and explanation of benefits questions.
  • Collaborate with peers and management across functions to adapt processes to changing business needs.
  • Maintain professionalism, persuasion, and strong member interactions in a fast-paced environment.
  • Complete other duties and responsibilities assigned by leadership.

Requirements

  • 1 year of experience in customer service roles.
  • 3 years of revenue cycle or carrier experience.
  • Prior work experience in a claims support and health insurance role.
  • Ability to take meticulous notes and document actions taken.
  • Strong communication, problem-resolution, organizational, written, and verbal skills.
  • Ability to meet goals in a rapidly changing environment.
  • Excellent data and analytical skills.
  • Proven time management and prioritization skills.
  • Ability to troubleshoot basic technical issues.
  • Medical billing/coding certification (CPC) is beneficial, but not required.
  • College degree preferred; additional experience in lieu of a degree will be considered.

Benefits

  • Full-time contract position.
  • Hourly pay of $22.08 per hour.
  • Pay is structured by geographic zone and determined by location, skills, experience, and internal equity.
  • Opportunity to work for Included Health, an integrated virtual care and navigation company.
  • Equal opportunity employer consideration without regard to protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring remote customer service representatives to handle inbound inquiries about debit card incentives, orders, and balances while providing professional, accurate assistance.

United States Contract Entry Level Customer Support
$29k-$29k
5 hours, 30 minutes ago
Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is seeking remote customer service representatives to handle debit card incentive, order, and balance inquiries while providing professional support to callers.

United States Contract Entry Level Customer Support
$29k-$29k
5 hours, 30 minutes ago
Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-from-home customer service representatives to handle inbound inquiries about debit card incentives, orders, and balances while providing professional support to clients’ customers.

United States Contract Entry Level Customer Support
$29k-$29k
5 hours, 30 minutes ago
Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-from-home customer service representatives to handle debit card incentive, order, and balance inquiries while providing accurate and professional telephone support.

United States Contract Entry Level Customer Support
$29k-$29k
5 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers