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Behavioral Health / Substance Use Nurse Care Manager, Adult

3 weeks, 6 days ago
United States
Full-time
Senior
Project Coordinator
Operations
HIPAA
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 22

Description

  • Deliver coordinated, patient-centered virtual care management by telephone or video to improve member health outcomes.
  • Create and update individualized care plans with members and the care team to help members achieve their goals.
  • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system.
  • Partner with local providers to support coordinated care across settings.
  • Provide compassionate longitudinal follow-up and build supportive member relationships over time.
  • Support members and families during acute healthcare episodes such as hospitalizations and rehabilitation stays.
  • Coordinate clinical and social resources that address members’ holistic needs.
  • Guide members through complex behavioral health, psychiatric, and substance use situations.
  • Communicate clinical histories, answer questions, and summarize findings in patient-friendly language.

Requirements

  • Bachelor of Science in Nursing (BSN).
  • Current CCM certification required.
  • 5+ years of nursing experience.
  • 2+ years of experience in care, case, and disease management, preferably in a health plan, health navigator, or TPA environment.
  • 2+ years of experience working in behavioral health and/or substance use.
  • Active Compact RN license in good standing.
  • Must reside in a compact NLC state.
  • Active California nursing license preferred.
  • Willingness to obtain and maintain licensure in multiple states.
  • Ability to work until 9-6 PM PST.
  • Spanish speaking desirable.
  • Experience working remotely and using multiple computer and medical record systems.
  • Comfort discussing multiple medical conditions and working with populations across age ranges.
  • Strong empathy, communication, and ability to work collaboratively while following HIPAA and security regulations.

Benefits

  • Remote-first culture.
  • Base salary target range of $73,700 to $103,180 annually, plus equity and benefits.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance options.
  • Paid Time Off (PTO) and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave.
  • Family-building and compassionate leave, including fertility coverage and surrogacy/adoption support.
  • Work-from-home reimbursement for home office collaboration needs.

Interested in this position?

Apply directly on the company website

Apply Now

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