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Behavioral Health Care Management Manager

3 weeks, 1 day ago
United States
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 24

Description

  • Provide clinical leadership and oversight for behavioral health care management programs across adult and pediatric populations.
  • Serve as a subject matter expert for complex behavioral health cases, including severe mental illness, crisis intervention, inpatient transitions, and high-utilization members.
  • Partner with senior leadership to build and operationalize behavioral health strategy, specialty care pathways, and program enhancements.
  • Directly manage, coach, mentor, and evaluate a team of behavioral health clinicians.
  • Lead onboarding, training, and ongoing clinical education to maintain consistency and quality across the team.
  • Oversee day-to-day operations, including workload distribution, caseload equity, staffing alignment, and workflow optimization.
  • Ensure timely access to care, appropriate triage, and escalation for high-risk behavioral health cases.
  • Collaborate cross-functionally with Utilization Management, Navigation, Product, Clinical Affairs, and Quality teams to support integrated care delivery.
  • Monitor quality metrics, audit results, and client performance indicators, and lead corrective actions and continuous improvement initiatives.
  • Track and analyze performance data to inform staffing, workflow refinements, and care model improvements.

Requirements

  • Nurse Practitioner (NP) or Master of Science in Nursing (MSN) from an accredited nursing program.
  • Active, unrestricted RN license in at least one U.S. state; multi-state licensure preferred.
  • Minimum 5 years of clinical experience in behavioral health, including complex, high-acuity populations.
  • Minimum 3 years of people-management experience leading clinical teams in healthcare settings.
  • Demonstrated expertise in behavioral health assessment, treatment planning, crisis management, and care coordination.
  • Experience working in virtual, telehealth, or population health models strongly preferred.
  • Strong data literacy with the ability to interpret performance metrics and translate insights into action.
  • Excellent communication, leadership presence, and relationship-building skills.
  • Ability to lead through change, balance competing priorities, and operate effectively in a fast-paced environment.
  • Experience in value-based care, population health, or complex care management programs preferred.
  • Prior leadership experience overseeing interdisciplinary or specialty behavioral health teams preferred.
  • Familiarity with NCQA, ACMA, or other relevant accreditation standards preferred.
  • Experience partnering with Utilization Management, payer organizations, or external behavioral health providers preferred.
  • Ability to work in a primarily sedentary, computer-based environment with occasional lifting up to 20 lbs.
  • Occasional overnight business travel may be required.

Benefits

  • Base salary target range of $114,440–$164,640 per year, plus bonus, equity, and benefits.
  • Performance-based bonus eligibility.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • Free Included Health telemedicine and care navigation services for employees and dependents.
  • Generous PTO and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave, plus family-building support and surrogacy/adoption assistance.

Interested in this position?

Apply directly on the company website

Apply Now

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