Overnight Veterinary Care Coordinator | Customer Care Representative

4 hours, 12 minutes ago
Full-time
Mid Level
Customer and Technical Support
In-Home Pet Euthanasia

In-Home Pet Euthanasia

In-Home Pet Euthanasia provides compassionate in-home pet euthanasia, hospice care, and aftercare services, ensuring that pets receive dignified and loving support during their final moments in a familiar environment.

Health Care Providers & Services
Founded 2019

Description

  • Answer incoming calls from pet families during the overnight shift.
  • Provide calm, compassionate support during emotional and end-of-life conversations.
  • Explain hospice, quality-of-life, and end-of-life services and appointment availability.
  • Gather and accurately document pet and family information.
  • Schedule in-home veterinary appointments.
  • Answer questions about hospice and end-of-life care.
  • Coordinate with veterinarians and internal team members.
  • Maintain accurate records and meet quality, attendance, and performance standards.

Requirements

  • Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support.
  • Excellent verbal and written communication skills.
  • Compassion and emotional intelligence when assisting grieving or distressed families.
  • Strong attention to detail and computer skills.
  • Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems.
  • Ability to work independently in a remote environment.
  • Dependable attendance and punctuality during the 10 PM–6 AM shift.
  • Previous veterinary or animal-care experience preferred.

Benefits

  • 100% remote work.
  • Starting pay of $16.50 per hour; hourly, non-exempt, and overtime eligible.
  • Medical, dental, and vision insurance.
  • Basic, voluntary, and AD&D life insurance.
  • Short- and long-term disability insurance.
  • Traditional 401(k) and retirement benefits.
  • Generous paid time off and employee wellness resources.
  • Training, professional development, and pet-related benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Support & Triage Paralegal

General Legal Specialized Consumer Services

General Legal, an AI-native commercial law firm, is seeking a remote Support & Triage Paralegal to manage technology support, client matter intake, paralegal work, and routing to improve client experience and firm efficiency.

CRM Notion
2 hours, 57 minutes ago

Executive, Customer Service (4-months contract)

MoneyHero Group (Nasdaq: MNY) 201-500 information technology & services

MoneyHero is hiring a fully remote Customer Service Executive based in Malaysia to support Hong Kong customers through email, chat, and phone while resolving inquiries and maintaining customer satisfaction.

3 hours, 12 minutes ago

Support Agent (Freelance) | Brainer

Boosta 501-1000 information technology & services

Boosta is hiring a Support Agent for Brainer, an online cognitive-training platform, to provide email support to users worldwide and help maintain a high-quality customer experience.

3 hours, 12 minutes ago

Senior IT Support Specialist

MoneyHero Group (Nasdaq: MNY) 201-500 information technology & services

MoneyHero Limited is hiring a Senior IT Support Specialist to provide end-to-end user support, manage IT assets and service delivery, and support security and compliance across its regional fintech operations.

JIRA macOS
3 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers