Support & Triage Paralegal

1 hour, 41 minutes ago
Full-time
Mid Level
Customer and Technical Support
General Legal

General Legal

General Legal provides AI-powered legal services, specializing in contract review and offering flat fee pricing, tailored for fast-growing startups and small to medium-sized businesses, with a team of Harvard-trained attorneys.

Specialized Consumer Services
Founded 2025

Description

  • Serve as the first point of contact for attorneys’ and clients’ technology issues, including access, login, e-signature, and matter-management problems.
  • Troubleshoot routine technical issues, escalate complex problems to engineering, and document solutions.
  • Onboard attorneys and clients to the firm’s technology stack, including account setup, permissions, and walkthroughs.
  • Own client matter intake by assessing legal nature, complexity, urgency, and appropriate next steps.
  • Handle standard paralegal tasks, including agreement revisions, entity filings, NDA reviews, contract summaries, template population, and document organization.
  • Route matters to attorneys based on expertise, complexity, availability, and workload.
  • Track matters from intake through resolution, follow up on open items, and drive stalled issues to closure.
  • Communicate with clients about status, timelines, next steps, and technical issues in clear, plain language.
  • Develop and maintain support documentation, SOPs, intake workflows, and routing processes.
  • Analyze support and matter data to identify recurring issues and improve operational efficiency.

Requirements

  • Paralegal certificate or equivalent experience; bachelor’s degree preferred.
  • 3–5 years of experience in paralegal work, legal operations, or a related role in a law firm, legal tech, or in-house legal environment.
  • Solid foundation in commercial contracts and general corporate matters.
  • Strong organizational, written, verbal, and client communication skills.
  • Ability to assess matters independently and recognize when attorney involvement is required.
  • Experience working in a startup or high-growth environment is strongly preferred.
  • Comfort with technical and workflow support; experience with Notion, CRMs, or workflow automation is preferred.
  • Ability to context-switch, manage ambiguity, build processes, and proactively track details.
  • Located in the Eastern Time Zone and available Monday–Friday, 7:00 a.m.–3:00 p.m. ET.
  • Must be legally authorized to work in the United States and reside in the U.S. at application.

Benefits

  • $80,000–$100,000 base salary, commensurate with experience.
  • 401(k) with a 5% employer match.
  • Fully covered health and dental insurance, with partial dependent subsidies.
  • Remote-first work environment with annual team onsites.
  • Training and development stipend.
  • Additional benefits may be considered to support productivity and wellbeing.

Interested in this position?

Apply directly on the company website

Apply Now

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