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Customer Growth Lead

1 hour ago
Remote
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM Email Marketing
Apply Now
Immutable

Immutable

Immutable provides a comprehensive platform for developing and managing web3 games on the Ethereum blockchain, offering a suite of tools that includes a blockchain, wallet, and growth resources tailored specifically for the gaming industry.

Media
251-1K
Founded 2018
$277M raised
View All Jobs 2

Description

  • Plan, launch, and optimise paid acquisition campaigns for game studios.
  • Set up and tune ad networks and user acquisition channels end to end.
  • Design and run launch growth plans for studio partners.
  • Own email, CRM, and lifecycle programs that retain and re-engage players.
  • Onboard studios onto Immutable's Audience growth products.
  • Own budgets, track performance, and reallocate spend based on data.
  • Build repeatable growth playbooks that can scale across multiple studios.

Requirements

  • Hands-on performance and paid marketing experience with direct ownership of campaign results.
  • Practical experience setting up and optimising ad networks or user acquisition channels.
  • End-to-end growth experience across paid, lifecycle, email, and launch.
  • Comfort owning a budget and making data-led allocation and optimisation decisions.
  • Lifecycle and retention marketing experience across email and CRM.
  • Fluency with martech tooling and onboarding customers onto growth products.
  • High autonomy and ownership, with the ability to run a regional patch independently.
  • Strong communication and influence skills to build trust and represent Immutable credibly.
  • Comfort using AI daily for copy, creative, reporting, and optimisation.
  • Gaming industry or games UA experience preferred.
  • Experience in adtech, e-commerce, or retail growth at pace preferred.

Benefits

  • Globally competitive base salary with contributions to a long-term fund.
  • Employee Stock Options (ESOP).
  • Flexible working model with hybrid Sydney office access or remote work with WeWork All-Access hubs.
  • USD $500 home office allowance.
  • USD $600 per year for internet and phone usage.
  • USD $1,350 per year for classes, courses, or events, plus free Udemy access.
  • USD $800 per year for health and wellbeing, plus 24/7 counselling for employees and family through EAP.
  • Paid leave benefits including 12 weeks parental leave, an additional 6 weeks for birthing parents, miscarriage leave, IVF leave, 2 extra year-end leave days, and a paid birthday day off.

Interested in this position?

Apply directly on the company website

Apply Now

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