Patient Care Coordinator

3 hours, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Imagine Pediatrics

Imagine Pediatrics

Imagine Pediatrics provides virtual healthcare services for children with complex medical conditions, offering a multidisciplinary team of pediatricians, nurses, and therapists who collaborate with existing healthcare providers to ensure comprehensive ...

Health Care Providers & Services
11-50
Founded 2022

Description

  • Provide clinical and clerical support in a virtual value-based care environment.
  • Answer incoming patient calls, return calls, and route clinical inquiries to providers.
  • Perform protocol-based triage and document calls in the EHR for provider review.
  • Place provider-directed calls and prepare template letters for lab result communication.
  • Review the daily schedule and complete pre-visit preparation before appointments.
  • Obtain missing lab, imaging, consultation, and care transition records from patients, consultants, imaging centers, or hospitals.
  • Contact patients at risk of no-shows and new patients to support appointment readiness and onboarding.
  • Assess barriers to care for no-show patients and initiate appropriate social service referrals.
  • Initiate completion of provider review forms such as disability, home health, DME, and disease status documents.
  • Assist the care team with reports and identify vulnerable patients needing community-based or social service referrals.

Requirements

  • High school diploma or equivalent.
  • 2-4 years of healthcare experience in outpatient clinics.
  • Experience in specialty or multispecialty clinics strongly preferred.
  • Spanish fluency preferred.
  • Ability to work remote in EST.
  • Availability for a 3x12 schedule from 7:00am-7:00pm EST, Monday-Wednesday or Wednesday-Friday.
  • Passion for pediatric healthcare and supporting children with special health care needs.

Benefits

  • Hourly pay of $21-$24 per hour.
  • Competitive medical, dental, and vision insurance.
  • Healthcare and dependent care FSA, plus a company-funded HSA.
  • 401(k) with 4% match, vested 100% from day one.
  • Employer-paid short- and long-term disability insurance.
  • Life insurance equal to 1x annual salary.
  • 20 days PTO, 10 company holidays, and 2 floating holidays.
  • Paid new parent leave.
  • Eligibility to participate in an employee equity purchase program.

Interested in this position?

Apply directly on the company website

Apply Now

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