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Salesforce for Nonprofits: Service Delivery Manager

3 weeks, 4 days ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Salesforce
Apply Now
Idealist Consulting

Idealist Consulting

Idealist Consulting provides Salesforce implementation, marketing automation, and custom application development services specifically designed to support the growth and impact of nonprofits and small businesses.

Professional Services
51-250
Founded 2000
View All Jobs 6

Description

  • Identify, develop, and retain consultant teams.
  • Partner with HR to identify resource needs, define candidate profiles, conduct interviews, and negotiate terms.
  • Conduct new hire training and support employee, contractor, and vendor management.
  • Evaluate and assign project resources based on skills, client needs, capacity, and team cohesion.
  • Track projects, interpret SOWs and budgets, and ensure on-target utilization.
  • Use capacity reporting and strategic resource planning to maintain availability for current and future work.
  • Work with consultants to manage and escalate technical risks.
  • Collaborate with Client Success to identify, mitigate, and resolve project roadblocks and escalations.
  • Improve project quality through process improvement, training, documentation, and best practices.
  • Lead practice development and help prioritize strategic service initiatives.

Requirements

  • 5+ years of experience in team leadership as a Service Delivery Manager, Resource Manager, Senior Project Manager, or HR Manager.
  • Experience in a professional services environment supporting technical service delivery or systems process consulting.
  • Experience using Salesforce as a user or administrator.
  • Excellent written and verbal communication and presentation skills.
  • Ability to creatively solve problems within established processes.
  • Ability to respond effectively while balancing competing priorities.
  • Ability to mitigate conflict gracefully in real time.
  • Salesforce Certified Administrator is preferred.
  • PMP certification or similar is preferred.
  • Experience with nonprofit business processes or fundraising is preferred.

Benefits

  • Equitable total compensation package with base salary commensurate with experience plus performance bonuses.
  • Salary range of $85,000 to $120,000 per year.
  • Standardized growth targets at 90 days, 6 months, and beyond.
  • Humane no-overtime work weeks with a hybrid work policy, remote options, and flexible scheduling.
  • Healthcare benefit package options that cater to different lifestyles.
  • Generous paid time off and family leave policies.
  • Paid volunteer time to support civic engagement and community involvement.
  • 401(k) employer match and short-term leave available with tenure.

Interested in this position?

Apply directly on the company website

Apply Now

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