Salesforce for Nonprofits: Service Delivery Manager

3 weeks, 4 days ago
Full-time
Senior
Project and Program Management
Idealist Consulting

Idealist Consulting

Idealist Consulting provides Salesforce implementation, marketing automation, and custom application development services specifically designed to support the growth and impact of nonprofits and small businesses.

Professional Services
51-250
Founded 2000

Description

  • Identify, develop, and retain consultant teams.
  • Partner with HR to identify resource needs, define candidate profiles, conduct interviews, and negotiate terms.
  • Conduct new hire training and support employee, contractor, and vendor management.
  • Evaluate and assign project resources based on skills, client needs, capacity, and team cohesion.
  • Track projects, interpret SOWs and budgets, and ensure on-target utilization.
  • Use capacity reporting and strategic resource planning to maintain availability for current and future work.
  • Work with consultants to manage and escalate technical risks.
  • Collaborate with Client Success to identify, mitigate, and resolve project roadblocks and escalations.
  • Improve project quality through process improvement, training, documentation, and best practices.
  • Lead practice development and help prioritize strategic service initiatives.

Requirements

  • 5+ years of experience in team leadership as a Service Delivery Manager, Resource Manager, Senior Project Manager, or HR Manager.
  • Experience in a professional services environment supporting technical service delivery or systems process consulting.
  • Experience using Salesforce as a user or administrator.
  • Excellent written and verbal communication and presentation skills.
  • Ability to creatively solve problems within established processes.
  • Ability to respond effectively while balancing competing priorities.
  • Ability to mitigate conflict gracefully in real time.
  • Salesforce Certified Administrator is preferred.
  • PMP certification or similar is preferred.
  • Experience with nonprofit business processes or fundraising is preferred.

Benefits

  • Equitable total compensation package with base salary commensurate with experience plus performance bonuses.
  • Salary range of $85,000 to $120,000 per year.
  • Standardized growth targets at 90 days, 6 months, and beyond.
  • Humane no-overtime work weeks with a hybrid work policy, remote options, and flexible scheduling.
  • Healthcare benefit package options that cater to different lifestyles.
  • Generous paid time off and family leave policies.
  • Paid volunteer time to support civic engagement and community involvement.
  • 401(k) employer match and short-term leave available with tenure.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior VHA Program Analyst- Facilities Engineering

Gritter Francona 1-10 Internet Software & Services

Gritter Francona is seeking a Senior Program Analyst to support the VHA HEFP Special Engineering Program, helping manage nationally prioritized capital initiatives and coordinate enterprise-wide program execution.

53 minutes ago

Service Coordinator

Meteor Education 51-250 Diversified Consumer Services

Meteor is hiring a remote Service Coordinator in Procurement to manage service issues across project execution, coordinate with internal teams and vendors, and improve resolution speed and service quality.

NetSuite Salesforce
55 minutes ago

Sr. Staff Technical Program Manager - DoW

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a Sr. Staff Technical Program Manager to lead Department of War compliance, authorization, and risk management efforts supporting its cloud security platform and expansion into classified environments.

Penetration Testing
1 hour, 8 minutes ago

Canada- Technical Program Manager (PEO)

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring a Technical Program Manager to coordinate complex, cross-functional product and engineering initiatives that improve delivery flow and drive measurable customer and business impact across its platform ecosystem.

Confluence JIRA
1 hour, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers