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Technical Support Engineer

2 months, 1 week ago
Indonesia
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
IBMC

IBMC

IBMC provides comprehensive support for businesses navigating the complexities of local regulations and processes in Indonesia, offering services in HR management, strategic refinement, and tax and accounting to facilitate business growth and success i...

Founded 2022
View All Jobs 36

Description

  • Respond to and resolve complex technical inquiries, software bugs, and system requests in a timely and professional manner.
  • Troubleshoot technical bottlenecks involving cloud infrastructure and web applications and provide effective solutions.
  • Maintain accurate records of customer interactions, technical issues, and resolutions in the support tracking system.
  • Continuously expand product knowledge across the company’s evolving product suite and services.
  • Provide data-driven feedback to the internal engineering team to help improve products based on customer pain points.
  • Support and manage relationships with users across the Asia-Pacific region.
  • Work directly under IBMC to support the client’s technical support operations.

Requirements

  • Minimum bachelor’s degree in Computer Science, Information Technology, or a related engineering field.
  • Preferably graduated from a reputable private university (Universitas Swasta).
  • At least 2 years of experience in IT support, technical customer success, or cloud technical customer support.
  • Solid knowledge of Amazon Web Services (AWS), web development, programming logic, and computer networks.
  • Excellent professional English communication skills, both written and verbal.
  • Strong analytical thinking and problem-solving skills, with the ability to stay calm and efficient under pressure.
  • Must be fully willing and able to work full-time during Pacific Standard Time (PST) / Los Angeles time (GMT-8).
  • Programming or coding proficiency is highly preferred for advanced technical debugging.

Benefits

  • Competitive salary package aligned with the technical and night shift requirements.
  • Fully remote work setup from anywhere in Indonesia.
  • Direct management, ongoing coaching, and professional development support from IBMC.
  • Opportunity to work with international stakeholders, global clients, and SaaS technologies.
  • Health insurance coverage (BPJS or equivalent) and standard corporate perks.

Interested in this position?

Apply directly on the company website

Apply Now

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