SOC Support Specialist

1 month ago
Full-time
Entry Level
Cybersecurity
Huntress

Huntress

Huntress is a managed cybersecurity platform that protects small and mid-market businesses from cybercriminals. Their services include managed endpoint protection, detection and response, Microsoft 365 identity protection, and security awareness traini...

Professional Services
251-1K
Founded 2015
$160M raised

Description

  • Provide customer support via phone, email, and chat.
  • Address partner security concerns with timely and informative responses.
  • Explain complex SOC concepts and actions in clear, digestible language.
  • Lead calls with partners and coordinate communication with the SOC team.
  • Troubleshoot product issues and handle other product-related support requests.
  • Collaborate with internal teams to support customer satisfaction.
  • Advocate for partner needs and share feedback with relevant internal teams.
  • Contribute to knowledge base articles and other support resources.

Requirements

  • Demonstrated passion for cybersecurity and commitment to continuous learning.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and empathetic when supporting partners during security incidents.
  • Strong ability to prioritize daily tasks.
  • Enthusiasm for working collaboratively in an evolving environment.
  • Strong self-awareness and ability to work independently.
  • MSP or Help Desk experience.
  • Experience with Microsoft 365 and Entra.
  • Basic understanding of networking.
  • Basic understanding of SIEM tooling.

Benefits

  • Fully remote work.
  • At least one annual trip to the US for Summer Summit, plus additional local events in Australia.
  • $800 AUD home office setup reimbursement for new starters.
  • 12 weeks paid parental leave for both primary and secondary carers.
  • Monthly digital allowance of $185 AUD for personal phone and internet costs.
  • Monthly $40 AUD home office tech stipend for equipment upgrades or replacements.
  • Subsidised private health insurance through the preferred provider.
  • Stock options for all full-time employees.
  • Access to the BetterUp platform for coaching and personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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