SOC Support Specialist

7 hours, 55 minutes ago
Full-time
Entry Level
Cybersecurity
Huntress

Huntress

Huntress is a managed cybersecurity platform that protects small and mid-market businesses from cybercriminals. Their services include managed endpoint protection, detection and response, Microsoft 365 identity protection, and security awareness traini...

Professional Services
251-1K
Founded 2015
$160M raised

Description

  • Provide customer support via phone, email, and chat.
  • Address partner security concerns with timely and informative responses.
  • Explain complex SOC concepts and actions in clear, digestible language.
  • Lead calls with partners and coordinate communication with the SOC team.
  • Troubleshoot product issues and handle other product-related support requests.
  • Collaborate with internal teams to support customer satisfaction.
  • Advocate for partner needs and share feedback with relevant internal teams.
  • Contribute to knowledge base articles and other support resources.

Requirements

  • Demonstrated passion for cybersecurity and commitment to continuous learning.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and empathetic when supporting partners during security incidents.
  • Strong ability to prioritize daily tasks.
  • Enthusiasm for working collaboratively in an evolving environment.
  • Strong self-awareness and ability to work independently.
  • MSP or Help Desk experience.
  • Experience with Microsoft 365 and Entra.
  • Basic understanding of networking.
  • Basic understanding of SIEM tooling.

Benefits

  • Fully remote work.
  • At least one annual trip to the US for Summer Summit, plus additional local events in Australia.
  • $800 AUD home office setup reimbursement for new starters.
  • 12 weeks paid parental leave for both primary and secondary carers.
  • Monthly digital allowance of $185 AUD for personal phone and internet costs.
  • Monthly $40 AUD home office tech stipend for equipment upgrades or replacements.
  • Subsidised private health insurance through the preferred provider.
  • Stock options for all full-time employees.
  • Access to the BetterUp platform for coaching and personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Escalation Specialist II

Palmetto 251-1K Renewable Electricity

Palmetto is hiring a remote Customer Escalation Specialist in the Philippines to manage complex customer issues within its Customer Advocacy team and improve resolution outcomes across the customer experience function.

CRM Salesforce
6 hours, 55 minutes ago

A&A Specialist

Accenture 100K+ Professional Services

Accenture Federal Services is hiring an A&A Specialist to support DoD Oracle Cloud Infrastructure migration efforts by managing system authorization and security compliance activities.

6 hours, 55 minutes ago

Patient Representative (Full-Time)

Diana Health 201-500 hospital & health care

Diana Health is hiring a Receptionist / Patient Representative to support a growing women’s health practice by delivering a welcoming front-desk experience and keeping daily office operations running smoothly.

7 hours, 10 minutes ago

Dutch Audio Specialist - Freelance AI Trainer Project

Meridial Marketplace, by Invisible 501-1000 information technology & services

Independent contractor role with an AI benchmark evaluation project at an audio model company, focused on creating and auditing simulated customer support interactions to produce reliable training and evaluation data.

JSON
7 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers