Director, Delivery and Strategy

1 week, 2 days ago
Full-time
Executive
Project and Program Management
HumanSignal

HumanSignal

HumanSignal is a data labeling platform for machine learning and AI that offers flexibility, security, and scalability. It supports all data types, formats, ML backends, and storage providers, enabling users to prepare training data, fine-tune models, ...

Internet Software & Services
1-10
$25M raised

Description

  • Own end-to-end customer relationships from initial engagement and scoping through delivery execution and long-term expansion.
  • Build and scale data creation labs, including the operating model, workflows, and systems that support high-quality data delivery.
  • Lead delivery operations across onsite labs, distributed annotation programs, and custom data solutions.
  • Drive revenue growth by identifying opportunities, shaping go-to-market strategy, and improving customer outcomes.
  • Build and manage cross-functional teams, including operations leads, project managers, annotators, domain experts, and distributed contributors.
  • Design and operationalize high-throughput workflows that balance speed, accuracy, and cost across diverse data types and customer needs.
  • Partner with Product, Engineering, and Sales to align offerings with customer requirements and market opportunities.
  • Define and own key business metrics such as customer satisfaction, delivery quality, throughput, revenue per engagement, and operational efficiency.
  • Solve complex operational challenges, including workforce scaling, international expansion, and new service line development.
  • Operate with urgency in a fast-moving environment while building scalable systems for the long term.

Requirements

  • 10+ years of experience in operations, delivery, strategy, or customer-facing roles, ideally in data services, AI/ML, professional services, or tech-enabled businesses.
  • Proven experience leading cross-functional teams and owning business outcomes such as revenue, P&L, or customer success.
  • Experience building and scaling operations, including physical facilities, service delivery teams, or distributed workforces.
  • Strong customer focus with a track record of managing complex, high-touch relationships and driving expansion.
  • Strong operational rigor with the ability to build systems, measure performance, and drive continuous improvement.
  • Ability to move fluidly between strategy and execution.
  • Data-driven mindset with comfort using analytics tools; SQL or Python experience is a strong plus.
  • Exceptional problem-solving skills and the ability to thrive in ambiguity.
  • Track record of delivering strong results under pressure.
  • Preferred experience in data annotation, AI training data, or machine learning operations.
  • Preferred background in professional services, consulting, or customer success at scale.
  • Preferred familiarity with workforce management, quality frameworks, or process optimization.
  • Preferred international operations experience, especially managing distributed teams or offshore delivery.
  • Preferred experience launching new products, service lines, or business units.

Benefits

  • Base salary range of $160,000–$220,000 USD.
  • Equity included in the total compensation package.
  • Benefits included with full-time employment.
  • Remote-first work environment.
  • Commitment to an inclusive workplace with accommodations available during the hiring process.

Interested in this position?

Apply directly on the company website

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