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Payroll Connections Specialist

6 hours, 41 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Human Interest

Human Interest

Human Interest is an affordable, full-service 401(k) and 403(b) provider that aims to simplify retirement savings for small and medium-sized businesses. They offer zero transaction fee plans, financial education, and award-winning customer service to h...

Capital Markets
251-1K
Founded 2015
$337M raised
View All Jobs 45

Description

  • Serve as the main point of contact for clients establishing technical integrations with 400+ payroll providers.
  • Develop a deep understanding of payroll provider systems and review incoming payroll data for accuracy and completeness.
  • Troubleshoot technical issues that affect data flow between clients, Human Interest, and payroll partners.
  • Evaluate data discrepancies independently and make appropriate adjustments with awareness of business impact.
  • Draft procedures that document the flow of payroll-related information and related regulatory considerations.
  • Investigate technology issues, identify root causes, and collaborate with cross-functional teams to implement solutions.
  • Guide clients through data analysis and support their data transmission efforts.
  • Communicate professionally with internal and external stakeholders while focusing on needs-driven solutions.
  • Identify process improvement opportunities and help lead projects that may broadly impact the business.

Requirements

  • 3+ years of experience in a professional role with strong technical troubleshooting and analytical skills.
  • At least 1 year of dedicated customer service experience with exceptional verbal and written communication skills.
  • Proven ability to manage projects, work independently, and deliver high-quality results with minimal supervision.
  • Experience working with retirement plans or payroll providers, with a general understanding of relevant industry regulations.
  • Ability to adapt quickly to different HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines.
  • Passion for process improvement, willingness to learn new programs, and ability to champion change.
  • Extreme attention to detail and commitment to quality output.
  • Exceptional PC literacy, including advanced expertise in G-Suite.
  • Familiarity with SEC, DOL, and IRS regulations impacting payroll-related processes (preferred).

Benefits

  • Base salary of $28.85 to $30.77 per hour, depending on location, skills, and experience.
  • Potential for additional compensation such as bonuses, commissions, and equity.
  • Dollar-for-dollar 401(k) employer match up to 4% of compensation, immediately vested, with $0 plan fees.
  • Top-of-the-line health plans, plus dental and vision insurance.
  • Competitive time off and parental leave.
  • Access to Addition Wealth for financial wellness support.
  • Enhanced mental health support through Lyra for employees and dependents.
  • Fertility healthcare and family-forming benefits through Carrot.
  • Monthly work-from-home stipend and quarterly lifestyle stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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