Account Director, Client Services

2 weeks, 6 days ago
Lead
Customer and Technical Support
HOVER

HOVER

HOVER offers an innovative app that transforms smartphone photos of homes into accurate, interactive 3D models, providing detailed exterior measurements for construction and renovation projects, thereby streamlining the process for contractors, adjuste...

Construction & Engineering
251-1K
Founded 2011
$127M raised

Description

  • Serve as the senior day-to-day strategic partner for clients across multiple accounts and integrated programs.
  • Build trusted relationships with client stakeholders at all levels and act as a valued advisor beyond individual projects.
  • Lead project briefing, scope alignment, timelines, and communications across internal and client teams.
  • Champion client business objectives while ensuring creative excellence and flawless execution.
  • Partner with Strategy, Creative, Production, and Technology to develop breakthrough ideas and integrated solutions.
  • Anticipate client needs, identify growth opportunities, and expand Hovercraft’s impact within existing accounts.
  • Collaborate with Executive Leadership on account planning, organic growth opportunities, and strategic client initiatives.
  • Partner with Production on budgets, staffing, forecasting, scopes of work, and resource planning.
  • Identify opportunities to combine experiential, retail, digital, content, and technology into stronger brand experiences.
  • Help scale the account discipline and strengthen service differentiation across the agency.

Requirements

  • Remote/hybrid role based in Portland or Los Angeles metro areas with the ability to travel to client meetings and activations.
  • 8-12+ years of experience in Account Management or Client Services at a leading experiential, creative, integrated, or innovation agency.
  • Proven experience leading integrated brand programs from strategy through execution for enterprise-level clients.
  • Track record of building trusted client relationships that drive long-term partnerships and business growth.
  • Deep understanding of complex, matrixed client organizations and multiple-stakeholder environments.
  • Experience managing large-scale budgets, multi-disciplinary teams, and complex workstreams simultaneously.
  • Strong commercial instincts with experience supporting proposals, statements of work, and strategic account planning.
  • Exceptional communication, presentation, and relationship-building skills, including executive-level conversations.
  • Calm under pressure with a solutions-oriented mindset and strong client-service orientation.
  • Experience working with Nike or within the broader Nike ecosystem is strongly preferred for Portland candidates.
  • Experience with leading technology, sports, entertainment, lifestyle, or consumer brands is highly valued for Los Angeles candidates.

Interested in this position?

Apply directly on the company website

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