Customer Operations Executive

2 hours, 16 minutes ago
Full-time
Junior
Customer and Technical Support
Houseful

Houseful

Houseful leverages the strengths of its trusted brands to provide software, data, and insights that enhance decision-making and connectivity within the property industry, ultimately improving home choices and experiences for consumers.

Real Estate
251-1K
Founded 2008
$3138M raised

Description

  • Process software orders, contract reductions, and cancellations within defined SLAs.
  • Maintain CRM data accuracy by updating customer details and processing changes after company acquisitions.
  • Provide internal stakeholders with accurate, real-time contract and subscription information.
  • Investigate and resolve billing discrepancies, correct contract errors, and raise credits where needed.
  • Handle inbound customer and stakeholder queries by phone and in writing with a professional manner.
  • Support high-accuracy data management across customer operations processes.
  • Collaborate with internal teams to ensure seamless back-office support and strong service delivery.
  • Identify opportunities to improve processes and work more efficiently.
  • Adapt quickly to multiple software applications and changing operational priorities.

Requirements

  • High level of numeracy and experience with fast, accurate data entry.
  • Excellent time management and task prioritisation skills.
  • Strong verbal and written communication skills, including a professional phone manner.
  • Ability to quickly learn and navigate multiple software applications.
  • Active listening and a customer-centric approach to stakeholder support.
  • Ability to work collaboratively across teams and contribute to collective success.
  • Resilience and adaptability when priorities or circumstances change.
  • Knowledge of Salesforce or Zendesk CRM systems is preferred.
  • Experience processing sales contracts or legal documentation is preferred.
  • Background in the Estate Agency or Software (SaaS) industries is preferred.

Benefits

  • 25 days annual leave plus extra days for years of service.
  • A day off for volunteering and a digital detox day.
  • Business closure between Christmas and New Year.
  • Cycle to work and electric car schemes.
  • Free Calm app membership.
  • Enhanced parental leave and fertility treatment financial support.
  • Group income protection, private medical insurance, and a 7.5% company pension contribution.
  • On-site gym in London, discretionary annual bonus up to 10% of base salary, and a talent referral bonus up to £5K.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Order Processing Clerk

Robert Beech West Inc 1-10 staffing & recruiting

Robert is hiring an Order Processing Clerk to support operations by managing customer orders from receipt through delivery and coordinating fulfillment across internal teams.

2 hours ago

Retirement Plan Operations Specialist

Guidant Financial 51-250 Diversified Financial Services

Guidant Financial is hiring a fully remote Retirement Plan Specialist to support the administration, testing, reporting, and government filing work for 401(k) plans that help entrepreneurs and small businesses.

2 hours ago

Member of Trading Operations

Anchorage Digital 251-1K Capital Markets

Anchorage Digital is hiring a remote Member of Trading Operations to support institutional digital asset trading, settlements, and post-trade workflows across crypto, fiat, and related products.

Python SQL
2 hours ago

Standortdaten-Spezialist

TSMG Professional Services

Terry Soot Management Group (TSMG) is hiring a full-time, remote field data collection specialist in Pforzheim to capture street, landmark, and public-area imagery across EMEA for map improvement.

2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers