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Sr Billing Resolution Specialist

1 hour, 51 minutes ago
United States
Full-time
Senior
Accountant
Customer and Technical Support
Apply Now
Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945
View All Jobs 15

Description

  • Prepare daily deposits and process carrier payments accurately and on time while following financial controls and procedures.
  • Maintain the billing administrative system to support accurate invoice generation and premium billing.
  • Review, evaluate, and process change requests, comparison reports, and suspense reports across multiple lines of business.
  • Process premiums and contract deposits in compliance with business rules and regulatory requirements.
  • Handle inbound calls from clients, agents, payroll administrators, and third parties while staying available in the phone queue.
  • Resolve billing inquiries and payment issues with a focus on timely, first-call resolution.
  • Maintain strong relationships with assigned groups through consistent communication and responsiveness.
  • Track assigned work, maintain production and quality standards, and ensure service level expectations are met.
  • Participate in team meetings, training sessions, and collaborative work efforts.
  • Identify process improvement opportunities and help implement changes that improve efficiency and accuracy.

Requirements

  • H.S. Diploma or GED required.
  • Experience in billing, premium processing, or insurance operations across multiple lines of business preferred.
  • Strong understanding of policy administration and billing systems.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong communication skills with a customer-first mindset.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Demonstrated commitment to accuracy, compliance, and quality performance standards.
  • AINS and/or LOMA coursework is preferred.
  • Experience working with regulated billing activities and compliance requirements.
  • Salary range of $24.18 - $33.05 per hour, commensurate with experience and location.

Benefits

  • Pay range of $24.18 - $33.05 per hour.
  • Opportunity for professional development through AINS and/or LOMA coursework.
  • Work for a company serving educators nationwide with a long-standing mission.
  • Access to a role supporting a stable, publicly traded organization with significant assets.
  • Special rates and benefits for educators through the company’s products and services.

Interested in this position?

Apply directly on the company website

Apply Now

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