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IT Delivery Operations Lead

2 weeks, 5 days ago
Anywhere
Full-time
Mid Level
Program Manager
Project and Program Management
Apply Now
Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945
View All Jobs 23

Description

  • Serve as the initial point of contact for Digital/IT intake requests and route submissions appropriately.
  • Coordinate intake activities to move work efficiently from request through delivery.
  • Ensure intake artifacts are complete, accurate, and actionable.
  • Support intake decisions within established governance and prioritization frameworks.
  • Facilitate early discovery activities with Business Analysts and User Experience teams to reduce rework.
  • Maintain visibility of work across intake and delivery stages for multiple teams.
  • Communicate priorities, timelines, and decisions to stakeholders.
  • Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
  • Track operational and portfolio metrics such as intake volume, throughput, and backlog health.
  • Develop reporting views that improve transparency and support decision-making.
  • Identify trends, risks, constraints, and workflow gaps, escalating and helping resolve issues as needed.
  • Recommend and support process improvements across intake and delivery workflows.
  • Leverage AI-enabled tools to improve intake clarity, documentation quality, workflow analysis, and reporting.
  • Support adoption of emerging tools and responsible AI practices across teams.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field, or equivalent experience.
  • 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.
  • Strong ability to build relationships across business and IT stakeholders.
  • Clear and effective communication skills with the ability to simplify complex information.
  • Experience facilitating discussions to clarify scope, priorities, and ownership.
  • High level of organization with the ability to manage multiple workstreams simultaneously.
  • Strong analytical skills with the ability to interpret metrics and identify bottlenecks.
  • Comfort with intake and workflow decisions within defined frameworks.
  • Solid understanding of SDLC and IT delivery practices.
  • Experience supporting intake processes, coordinating workflows, and identifying gaps in delivery processes.

Benefits

  • Pay range of $66,500.00 to $92,000.00, commensurate with experience and location.
  • Opportunity to work for a publicly traded company with a long-standing mission focused on educators.
  • The role supports broad cross-functional work across Digital/IT teams and business partners.
  • Access to work that involves process improvement, reporting, and operational visibility across the portfolio.

Interested in this position?

Apply directly on the company website

Apply Now

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