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Director Life Operations

1 hour, 33 minutes ago
Anywhere
Full-time
Executive
Operations Manager
Project and Program Management
Apply Now
Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945
View All Jobs 29

Description

  • Lead day-to-day Life New Business Operations with accountability for accuracy, quality, compliance, and customer service.
  • Develop and execute strategic plans to improve processes, increase efficiency, and raise service standards.
  • Set and monitor performance goals and operational metrics aligned with business objectives.
  • Identify and implement workflow improvements that reduce processing cycle times and enhance the customer and agent experience.
  • Evaluate and optimize processes from submission through policy issuance to deliver measurable operational gains.
  • Oversee quality assurance practices and ensure adherence to operational standards and compliance requirements.
  • Lead, coach, and develop managers and operational staff to build a high-performing team.
  • Partner with Human Resources to hire, train, evaluate, and develop talent, including corrective actions when needed.
  • Collaborate with underwriting, distribution, IT, compliance, and product teams to support seamless business execution.
  • Manage customer and agent experience initiatives to improve responsiveness, transparency, and ease of doing business.
  • Partner with leadership on budgets, business plans, and operational investments.

Requirements

  • Bachelor's degree in business or a related business discipline is required.
  • Extensive experience in life insurance or life operations, preferably in new business processing.
  • Proven leadership experience managing operations teams and developing talent.
  • Strong understanding of the end-to-end new business lifecycle and processing systems.
  • Deep knowledge of regulatory and compliance requirements in the insurance and financial services industry.
  • Demonstrated ability to drive process improvement, operational efficiency, and service excellence.
  • Excellent communication, strategic thinking, and stakeholder management skills.
  • Experience managing budgets, business planning, and operational performance metrics.
  • Deep understanding of regulatory environments including state Departments of Insurance, IRS, SEC, and FINRA requirements.
  • Experience with high-performing, cross-functional environments is preferred.

Benefits

  • Salary range of $89,800 to $125,500 annually.
  • Compensation is commensurate with experience and location.
  • Equal employment opportunity consideration for minorities, females, veterans, and disabled candidates.
  • Public company environment with more than $12 billion in assets.
  • Mission-driven organization focused on serving educators.

Interested in this position?

Apply directly on the company website

Apply Now

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