Implementation Specialist

4 hours, 53 minutes ago
Full-time
Mid Level
Customer and Technical Support
Hootsuite

Hootsuite

Hootsuite is the world's most widely used social media management tool, offering scheduling, content creation, analytics, and social listening in one platform. It helps businesses manage social media campaigns across multiple networks with advanced fea...

Media
10K-50K
Founded 2008
$315M raised

Description

  • Lead multiple customer implementation projects using a process- and outcome-oriented approach to deliver high-quality results.
  • Discover customer needs and execute the technical and business objectives of each implementation project.
  • Drive time to value and product adoption throughout the implementation process.
  • Identify project risks and work with internal stakeholders to mitigate issues and support successful outcomes.
  • Design and deliver customized training sessions for customers, both online and in person.
  • Maintain in-depth knowledge of Hootsuite products, apps, services, and external partner products and services.
  • Collaborate cross-functionally with the Implementation team, Customer Success, and Sales to optimize implementation outcomes.
  • Perform other duties as required to support the team and business needs.

Requirements

  • 2–5 years of experience in a customer-facing or client management role using and implementing SaaS platforms, or an equivalent combination of relevant experience.
  • Experience in project management is a plus.
  • Demonstrated ability to manage multiple customer projects and deliver against project scope and customer needs.
  • Technical skills with the ability to troubleshoot technical problems related to provision work.
  • Strong customer focus and a proactive approach to helping internal and external customers.
  • A track record of achieving results and maintaining high performance.
  • Ability to collaborate effectively as part of a team and prioritize group needs.
  • Perseverance and resilience in pursuing tasks through to completion.
  • Strong written and verbal communication skills, including active listening and asking clarifying questions.

Benefits

  • Remote work arrangement (#LI-Remote).
  • Accommodation support provided during all stages of the selection process.
  • Opportunity to work on implementation projects for Hootsuite and Talkwalker products and solutions.
  • Role within a company that actively supports AI-assisted recruitment while keeping final hiring decisions human-led.

Interested in this position?

Apply directly on the company website

Apply Now

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