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General Manager, Operations

1 week, 1 day ago
United States
Full-time
Lead
Operations Manager
Operations
Apply Now
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised
View All Jobs 17

Description

  • Lead the performance and quality outcomes for a market spanning multiple service territories.
  • Manage, mentor, and develop Client Managers and Care Pro Relationship Managers.
  • Guide partners from onboarding through ongoing success and long-term growth.
  • Build and improve operational systems and processes to strengthen service delivery and scalability.
  • Use data to identify trends, diagnose performance gaps, and drive continuous improvement.
  • Oversee financial performance by driving topline growth and influencing revenue, margin, efficiency, and safety.
  • Own escalated client service issues and convert at-risk accounts into retention opportunities.
  • Collaborate with HQ teams and advocate for market needs and opportunities.
  • Monitor key performance indicators related to quality, churn, growth, and discretionary spend.

Requirements

  • 8+ years of experience in operations, client management, or general management, ideally in a growth-stage service-driven organization.
  • 3-5+ years of experience leading high-performing operational teams of 5-10+ employees, including hiring, coaching, performance management, and accountability for outcomes.
  • Experience managing external stakeholders, partners, franchise owners, clients, or customer accounts through influence and trust-building.
  • Experience in service-based environments that impact people, families, patients, customers, or other vulnerable populations.
  • Experience in healthcare, home care, childcare, senior care, social services, education, hospitality, or similar high-empathy service environments is highly valued.
  • Strong operational problem-solving skills with comfort using data to identify root causes, prioritize actions, and measure outcomes.
  • Financial and business acumen, including experience with P&L, revenue growth, budgets, and market performance.
  • Adaptability and decisiveness in fast-paced, dynamic environments; self-starter mentality.
  • Graduate degree such as an MBA, MPP, or MPH, or equivalent, is preferred.
  • Ability to work Pacific Time business hours, with occasional evening, weekend, or holiday availability as needed.

Benefits

  • Hiring salary range of $128,700 to $143,000 USD.
  • Remote-first work environment with national-average pay determination.
  • Equity and 401(k) with up to a 4% employer match.
  • Medical, dental, and vision coverage, including zero-cost employee plans.
  • Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance, plus voluntary additional Life Insurance.
  • Generous time off program.
  • Mental health benefits and a wellness program.
  • Discount program.

Interested in this position?

Apply directly on the company website

Apply Now

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