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Field Reliability Engineer- LATAM

4 hours, 2 minutes ago
Brazil
Full-time
Senior
Site Reliability Engineer (SRE)
DevOps and Infrastructure
AWS Helm Kubernetes Microservices OpenTelemetry Serverless Terraform
Apply Now
Honeycomb.io

Honeycomb.io

Honeycomb.io provides a comprehensive observability platform designed for engineers to effectively debug and monitor distributed services, including microservices and serverless applications, facilitating collaborative problem-solving and enhancing ove...

Internet Software & Services
51-250
Founded 2016
$149M raised
View All Jobs 12

Description

  • Own and operate customer-facing managed infrastructure, including Refinery as a Service (RaaS) and Honeycomb Private Cloud (HnyPC) deployments across multiple AWS accounts and regions.
  • Build and maintain Terraform modules, Helm charts, and deployment automation for customer EKS clusters, collector pools, and Refinery instances.
  • Design and implement monitoring, alerting, and observability for managed service infrastructure.
  • Manage scaling, upgrades, incident response, capacity planning, and cost optimization for customer deployments.
  • Build autonomous deployment and management tooling for field-operated managed services.
  • Serve as the senior technical escalation point for complex customer incidents, collector configurations, Refinery tuning, and architecture reviews.
  • Diagnose and resolve infrastructure and observability issues across distributed systems, Kubernetes clusters, AWS networking, and polyglot service meshes.
  • Partner with customer SRE, platform, and engineering teams to troubleshoot real-time production issues.
  • Participate in an on-call rotation for managed services and provide Tier 2 escalation support.
  • Build SOPs, runbooks, diagnostic frameworks, internal tools, and UIs to improve operational efficiency and speed resolution.

Requirements

  • Experience owning and operating production infrastructure in AWS and Kubernetes environments.
  • Hands-on experience with Terraform, Helm, and deployment automation.
  • Experience troubleshooting distributed systems, Kubernetes clusters, and AWS networking components such as ALBs, PrivateLink, NLBs, and VPCs.
  • Experience with observability tooling and monitoring production services.
  • Ability to handle senior-level customer escalation work and architecture reviews.
  • Experience supporting incident response and on-call operations.
  • Familiarity with OpenTelemetry distributions, collectors, exporters, and instrumentation libraries.
  • Experience building or contributing to open source projects such as Refinery or collector distros is preferred.
  • Experience working with customer SRE, platform, or engineering teams in production environments.
  • Ability to work in a fully distributed, remote-first company; visa sponsorship and visa transfers are not available.

Benefits

  • Generous equity with an employee-friendly stock program.
  • Transparent pay based on levels relative to experience.
  • Unlimited PTO.
  • Distributed-first remote culture.
  • Home office, co-working, and internet stipend.
  • Full benefits coverage for employees, with additional coverage available for dependents.
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood.
  • Annual development allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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