RemoteLeaf Logo
Log in Sign up

Technical Support Representative

13 hours, 49 minutes ago
Mexico, Philippines
Full-time
Junior
Technical Support Engineer
Technical Writing and Documentation
HubSpot
Apply Now
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250
View All Jobs 30

Description

  • Own the support queue and respond to inbound tickets through HubSpot via email and in-app chat while meeting first response SLAs.
  • Diagnose and resolve workflow and configuration issues within the platform to help customers use the system correctly and efficiently.
  • Reproduce reported bugs, document replication steps, record videos when useful, and escalate issues to Product or Engineering with clear context.
  • Communicate troubleshooting guidance clearly to customers and translate system behavior into practical next steps.
  • Identify documentation gaps and help improve knowledge base articles and internal support workflows.
  • Partner with Customer Success, Product, and Engineering to resolve issues efficiently and keep feedback loops tight.
  • Gather relevant context from customer issues and document findings before escalating.
  • Support the operational backbone of the customer support function in a hands-on, process-driven environment.

Requirements

  • BA or BS degree, or equivalent practical experience.
  • 1 to 2 years of experience in customer support, hospitality operations, or another customer-facing role.
  • Early-career candidates with strong problem-solving ability are encouraged to apply.
  • Strong written communication skills with attention to clarity and detail.
  • Process-oriented mindset with the ability to follow and improve structured workflows.
  • Technical curiosity and comfort navigating software platforms.
  • Ability to troubleshoot independently before escalating issues.
  • High ownership mentality and responsiveness during Eastern business hours.
  • Comfort working within HubSpot, Slack, Zoom, and related collaboration tools.
  • Hospitality or foodservice operations experience is preferred.
  • Experience supporting SaaS platforms or software products is preferred.
  • Familiarity with documenting bugs or recording videos for issue reporting is preferred.
  • Interest in process improvement or operational excellence within a growing startup is preferred.
  • Startup or high-growth SaaS experience is preferred.

Benefits

  • Permanent remote work flexibility.
  • Paid Time Off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for support and skill-building.
  • Opportunities for professional growth.
  • Supportive environment focused on professional development and career success.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Assist World

GoHighLevel (GHL) CRM Specialist & Technical Assistant

Assist World IT Services

Assist World is hiring a part-time remote GoHighLevel CRM Specialist & Technical Assistant in South Africa to own its CRM ecosystem and support the company’s broader software operations.

South Africa Part-time Senior Email Marketing Manager Technical Support Engineer
$8k-$8k
CRM Email Marketing
4 hours, 19 minutes ago
Pingwind

Help Desk Lead/Manager

Pingwind 51-250 Internet Software & Services

PingWind is hiring a remote Help Desk Lead/Manager to oversee user support operations for a large-scale, business-critical system serving federal government needs.

United States Full-time Lead Technical Support Engineer
Cybersecurity System Design
4 hours, 19 minutes ago
Kyivstar

Інженер технічної підтримки (FPNA, FMP)

Kyivstar 1K-5K Wireless Telecommunication Services

Kyivstar.Tech is hiring an L2/L3 Technical Support Engineer to support and develop FPNA and FMP enterprise systems used for budgeting, management reporting, and feedback management in a fully remote or office-based role.

Anywhere Ukraine Full-time Mid Level Database Administrator Technical Support Engineer
Bash ERP Linux Oracle
4 hours, 34 minutes ago
Entrata

Key Account Support Engineer

Entrata 1K-5K Real Estate

Entrata is hiring a remote Key Account Support Engineer to provide advanced technical support for its property management software and help resolve complex customer issues for enterprise clients.

United States Full-time Mid Level Technical Support Engineer
$36k-$57k
MariaDB MySQL Oracle REST API SQL Server
5 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers