Customer Support Specialist

1 month ago
Part-time
Junior
Customer and Technical Support
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250

Description

  • Manage customer inquiries across the website, email, Etsy, and Nexcards.
  • Respond to quote requests, product questions, timeline inquiries, and order status updates.
  • Deliver a personalized, high-touch customer experience for wedding clients.
  • Update and maintain Etsy listings and website product listings.
  • Assist with order coordination and general storefront maintenance.
  • Create, send, and track invoices.
  • Post content on Instagram for company papers.
  • Assist with caption writing and content scheduling.
  • Support outreach to wedding planners in target markets such as Washington DC and Houston.
  • Execute small operational projects and other ad hoc tasks as needed.

Requirements

  • Excellent written English with a warm, professional tone.
  • Strong customer service mindset with patience and attention to detail.
  • Experience working with e-commerce platforms, particularly Etsy.
  • Familiarity with Instagram posting, captions, and scheduling tools.
  • Comfortable managing invoicing processes.
  • Highly self-directed with the ability to work independently.
  • Strong judgment and the ability to handle nuanced customer scenarios.
  • Experience in weddings, events, hospitality, or other high-touch service industries is preferred.
  • Background in stationery, print-on-demand, or design-related businesses is preferred.
  • Basic design sensibility and brand awareness are preferred.
  • Familiarity with Pinterest as a marketing or sales channel is preferred.
  • Experience with cold outreach or lead generation is preferred.

Benefits

  • Permanent remote work flexibility.
  • Paid Time Off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for support and skill-building.
  • Opportunities for professional growth.
  • Supportive remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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