Customer Success Manager (Spanish/Bilingual)

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Guide new clients through onboarding and explain services, processes, and expectations.
  • Build and maintain professional customer relationships throughout the client journey.
  • Communicate proactively with customers through phone calls, email, and video meetings.
  • Check in regularly to understand customer needs, concerns, and satisfaction.
  • Respond to customer questions and service issues promptly and professionally.
  • Identify root causes of concerns and coordinate appropriate solutions.
  • Provide guidance, recommendations, and best practices to help clients maximize service value.
  • Monitor engagement, identify retention risks, and address issues affecting satisfaction.
  • Identify opportunities to strengthen relationships and expand the value of existing services.

Requirements

  • Bachelor’s degree in any field.
  • Bilingual English and Spanish communication skills required.
  • Prior experience in customer success, customer support, account management, or a similar client-facing role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Comfort communicating with U.S. customers by phone, video, and email.
  • Ability to work independently in a remote environment while communicating consistently with the team.
  • Strong customer-service mindset and ability to build trust with clients.
  • Availability to work U.S. Pacific Time.
  • Primary internet connection of at least 15 Mbps and backup connection of at least 10 Mbps that supports power outages.
  • Primary computer with an Intel Core i5 8th generation or newer, Intel Core i3 10th generation or newer, AMD Ryzen 5, or equivalent; minimum 8 GB RAM.
  • Backup device meeting at least Intel Core i3 performance requirements and functioning during power interruptions.
  • Webcam, noise-canceling USB headset, smartphone, and quiet dedicated home office.

Benefits

  • Flexible work-from-home or location-independent setup.
  • Collaborative team environment.
  • Continuous learning opportunities in operations, logistics, and customer success.
  • Career growth and advancement pathways.
  • Reduced commute stress through remote work.

Interested in this position?

Apply directly on the company website

Apply Now

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