Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services

Industrials

51-250 (240)

Founded 2016

24 open positions

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Client Services Representative

2 months, 2 weeks ago

India, Philippines

Full-time

Junior

Customer Support

Customer and Technical Support

Salesforce

Apply Now

Hire Premium Sales & Support Global Team - CrewBloom

Professional Services

51-250

Founded 2016

View All Jobs 24

Description

Provide customer support via phone, email, and chat in a professional and empathetic manner.
Respond to client inquiries and resolve issues within team response and resolution goals.
Educate clients on background screening services, required documentation, and the adverse action process.
Assist clients with account creation, order processing, and platform navigation.
Train new clients on billing processes and system functionality.
Collaborate with internal departments to gather information and documentation needed to complete searches.
Build and maintain positive client relationships through timely and accurate support.
Perform additional administrative and client service duties as assigned.

Requirements

High school diploma or equivalent required.
1–2 years of client services or customer support experience in a call center environment required.
Strong verbal and written English communication skills required.
Excellent customer service and problem-solving skills with a positive, solution-oriented mindset required.
Ability to work independently and collaborate effectively with a team required.
Strong organizational skills and ability to manage multiple tasks simultaneously required.
Proficiency with Google Workspace (G Suite) and Microsoft Office required.
Salesforce experience preferred.
Background screening industry experience preferred.
Ability to build and maintain strong client relationships required.
Comfortable working on a computer for extended periods and navigating multiple applications and browser windows required.
Strong internet research skills and typing speed of at least 45 WPM required.
Reliable attendance and commitment to high-quality client support required.
Primary internet connection with minimum speed of 15 Mbps required.
Backup internet connection with at least 10 Mbps required, including support during power outages.
Desktop or laptop with Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent required.
Minimum 8 GB RAM required.
Backup device must meet or exceed the performance of an Intel Core i3 processor and function during power interruptions.
Functioning webcam required.
Noise-canceling USB headset required.
Quiet, dedicated home office space required.
Smartphone required for communication and verification purposes.

Benefits

Fun, inclusive, innovative culture that supports professional growth.
Daily opportunities to learn, innovate, and make an impact.
Strong career growth resources and advancement opportunities.
Fast-paced, high-energy work environment.
Remote work flexibility from home or another preferred location.
Improved work-life balance with no stressful commute.

Interested in this position?

Apply directly on the company website

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