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Client Services Representative

1 week, 5 days ago
India, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016
View All Jobs 39

Description

  • Provide customer support via phone, email, and chat in a professional and empathetic manner.
  • Respond to client inquiries and resolve issues within team response and resolution goals.
  • Educate clients on background screening services, required documentation, and the adverse action process.
  • Assist clients with account creation, order processing, and platform navigation.
  • Train new clients on billing processes and system functionality.
  • Collaborate with internal departments to gather information and documentation needed to complete searches.
  • Build and maintain positive client relationships through timely and accurate support.
  • Perform additional administrative and client service duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • 1–2 years of client services or customer support experience in a call center environment required.
  • Strong verbal and written English communication skills required.
  • Excellent customer service and problem-solving skills with a positive, solution-oriented mindset required.
  • Ability to work independently and collaborate effectively with a team required.
  • Strong organizational skills and ability to manage multiple tasks simultaneously required.
  • Proficiency with Google Workspace (G Suite) and Microsoft Office required.
  • Salesforce experience preferred.
  • Background screening industry experience preferred.
  • Ability to build and maintain strong client relationships required.
  • Comfortable working on a computer for extended periods and navigating multiple applications and browser windows required.
  • Strong internet research skills and typing speed of at least 45 WPM required.
  • Reliable attendance and commitment to high-quality client support required.
  • Primary internet connection with minimum speed of 15 Mbps required.
  • Backup internet connection with at least 10 Mbps required, including support during power outages.
  • Desktop or laptop with Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent required.
  • Minimum 8 GB RAM required.
  • Backup device must meet or exceed the performance of an Intel Core i3 processor and function during power interruptions.
  • Functioning webcam required.
  • Noise-canceling USB headset required.
  • Quiet, dedicated home office space required.
  • Smartphone required for communication and verification purposes.

Benefits

  • Fun, inclusive, innovative culture that supports professional growth.
  • Daily opportunities to learn, innovate, and make an impact.
  • Strong career growth resources and advancement opportunities.
  • Fast-paced, high-energy work environment.
  • Remote work flexibility from home or another preferred location.
  • Improved work-life balance with no stressful commute.

Interested in this position?

Apply directly on the company website

Apply Now

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