Intake Specialist (Remote) | Nicaragua

6 hours, 32 minutes ago
Contract
Junior
Customer and Technical Support
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Serve as the first point of contact for prospective clients through calls, online inquiries, and referrals.
  • Screen motor vehicle, rideshare, premises liability, slip-and-fall, dog bite, and elder abuse or neglect matters.
  • Gather incident details, injuries, medical treatment, liability information, and insurance coverage.
  • Identify viable, urgent, complex, or potentially high-value cases and escalate them appropriately.
  • Build rapport with prospective clients and explain the intake process empathetically.
  • Own lead follow-up, obtain missing information, and advance qualified prospects toward engagement.
  • Maintain accurate records, call logs, case notes, and follow-up activities in Litify.
  • Coordinate handoffs to attorneys, case managers, investigators, and other internal teams.
  • Protect confidential client information and follow privacy, documentation, and escalation procedures.
  • Support intake goals related to responsiveness, documentation accuracy, follow-up, and conversion.

Requirements

  • 1–3 years of personal injury intake, legal intake, or comparable high-volume client intake experience, including direct personal injury intake.
  • Working knowledge of U.S. plaintiff-side personal injury matters, including auto accidents, premises liability, slip-and-fall cases, and dog bites.
  • Professional fluency in English and Spanish for sensitive client conversations.
  • Ability to conduct structured interviews, ask effective follow-up questions, and accurately document case details.
  • Experience handling high volumes of inbound inquiries and completing timely follow-up.
  • Strong data-entry accuracy, organization, active listening, and telephone communication skills.
  • Availability for an assigned Pacific Time schedule, including potential weekend shifts.
  • Experience with Litify, Filevine, PracticePanther, or similar legal case management platforms preferred.
  • Experience supporting a California personal injury law firm preferred.
  • Familiarity with lead conversion, intake KPIs, HIPAA, California privacy requirements, or legal training preferred.

Benefits

  • Remote full-time contractor position.
  • Compensation of USD $1,000–$1,300 per month.
  • Potential Monday–Sunday coverage with assigned schedules, including weekends.

Interested in this position?

Apply directly on the company website

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