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Sr. Customer Success Manager - Remote

1 day, 10 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Highspot

Highspot

Highspot delivers advanced sales enablement solutions, empowering companies to engage buyers effectively and drive revenue growth with AI-powered tools and personalized content.

Internet Software & Services
1K-5K
Founded 2012
$645M raised
View All Jobs 7

Description

  • Serve as the primary point of contact for customers in your portfolio and own those relationships internally at Highspot.
  • Understand customer business needs and identify opportunities to expand value, footprint, and depth of engagement.
  • Manage relationships with solution owners across functions such as Enablement, Marketing, Operations, and Finance to drive product usage and engagement.
  • Build and maintain multi-threaded stakeholder relationships across customer organizations at all levels, including when key contacts change.
  • Collaborate with customers to develop mutual value plans and strategic account plans.
  • Analyze the portfolio to identify risks, opportunities, and renewal issues, and help project manage plans to reduce churn risk.
  • Partner with Account Management on renewals and pass expansion opportunities to the Account Management team.
  • Work with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize implementations and resolve technical challenges.
  • Drive product adoption, ongoing usage, customer satisfaction, and advocacy.
  • Coordinate internal resources across engineering, marketing, product, and support to execute customer maturity and technical discussions.

Requirements

  • 2+ years owning complex enterprise accounts and 5+ years in a customer-facing role.
  • Proven ability to consult with customers at all levels of seniority and deliver plans that exceed expectations.
  • Excellent verbal, written, and presentation communication skills.
  • Ability to synthesize and summarize complex problems for executive audiences, both internally and externally.
  • Strong collaboration skills with the ability to influence and gain alignment across internal and external stakeholders.
  • Ability to thrive in ambiguous situations and help create structure and process for large customers.
  • Strong customer focus with a track record of improving satisfaction and retention.
  • Strong project management skills for organizing complex customer engagements across multiple stakeholder groups.
  • Ability to understand and communicate technical concepts to audiences with varying levels of technical knowledge.
  • Experience or familiarity with sophisticated technical products is preferred.

Benefits

  • Base salary range of $98,000 - $140,000.
  • On-target earnings range of $140,000 - $200,000 with a 70% base / 30% variable split.
  • Eligibility for stock options and potentially other forms of compensation.
  • Comprehensive medical, dental, vision, disability, and life insurance benefits.
  • Health Savings Account (HSA) with employer contribution.
  • 401(k) matching with immediate vesting on the employer match.
  • Flexible PTO, plus 8 paid holidays and 5 paid days for Annual Holiday Week.
  • Quarterly Recharge Fridays for mental health recharge, 18 weeks of paid parental leave, access to coaches and therapists through Modern Health, 2 volunteer days per year, and commuting benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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