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Customer Success Manager

3 hours, 49 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Asana HubSpot
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BlastPoint

BlastPoint

BlastPoint, Inc. is a B2B provider of customer intelligence and analytics solutions that help businesses discover, target, and engage customers in their data. Their AI-driven platform empowers companies to optimize revenue growth and achieve strategic ...

IT Services
11-50
Founded 2016
View All Jobs

Description

  • Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers.
  • Develop a deep understanding of each customer’s business objectives, priorities, initiatives, and success metrics.
  • Build and maintain relationships across user and executive stakeholder levels.
  • Lead strategic meetings, business reviews, and planning discussions to align priorities and remove obstacles.
  • Guide customers toward adoption and value realization through recommendations, workflow guidance, and onboarding support.
  • Monitor customer performance, platform adoption, and engagement metrics to identify trends, risks, and opportunities.
  • Translate customer data, platform usage, and campaign performance into insights that demonstrate business value and ROI.
  • Identify expansion opportunities and support upsell and cross-sell efforts with Account Managers.
  • Create customer-facing documentation, plans, and presentations that communicate progress, outcomes, and next steps.
  • Partner with internal teams to share customer feedback, resolve issues, and improve processes and product experience.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 3–5+ years of experience in Customer Success, Account Management, or another customer-facing role.
  • Experience in a B2B SaaS or technology organization, preferred.
  • Experience managing a portfolio of customer relationships across different stages of the customer lifecycle.
  • Experience creating and delivering Executive Business Reviews, strategic presentations, success plans, or customer-facing recommendations.
  • Ability to analyze customer data and performance metrics to develop actionable, data-driven insights.
  • Willingness to travel periodically within the U.S. approximately twice per year for customer meetings, conferences, and company All-Hands events.
  • Experience working in a startup or high-growth environment, preferred.
  • Experience supporting B2B SaaS customers in regulated or data-driven industries such as utilities, financial services, or analytics, preferred.
  • Proficiency with tools such as Google Workspace, HubSpot, Asana, Slack, Canva, Excel, or Sheets, preferred.

Benefits

  • Competitive compensation with a salary range of $80,000–$110,000.
  • $500 home office stipend.
  • Medical, dental, and vision insurance.
  • Flexible, work-life balance culture with schedule and work-from-home flexibility.
  • Three weeks of paid vacation.
  • 11 paid company holidays.
  • Unlimited sick time.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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