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Staff Product Manager - Phone Numbers and A2P

3 hours, 25 minutes ago
India
Full-time
Lead
Product Manager
Product Management
Microservices Twilio
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HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 103

Description

  • Own the vision, strategy, and roadmap for A2P messaging, compliance, and phone number platform products.
  • Lead the evolution of A2P registration experiences to reduce onboarding friction and improve approval and activation rates.
  • Build scalable systems for brand registration, campaign registration, vetting, compliance monitoring, and carrier approvals.
  • Own the full lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status, and decommissioning.
  • Partner with telecom providers and carrier partners to expand global number availability and communication capabilities.
  • Collaborate with Legal, Compliance, Operations, Support, Customer Success, and Engineering to keep products aligned with regulations and customer needs.
  • Drive automation across compliance workflows, document verification, exception handling, and approval processes.
  • Create visibility into funnels, approval timelines, deliverability, utilization, and compliance performance through metrics and reporting.
  • Define policies and product experiences that reduce spam, abuse, fraud, and messaging violations.
  • Own customer verification and trust onboarding experiences, including KYC, identity verification, and business validation workflows.

Requirements

  • 12+ years of total experience, including ownership of communications, telecommunications, compliance, or platform infrastructure products.
  • Deep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks, and carrier compliance requirements.
  • Proven experience building products in regulated or policy-driven environments.
  • Strong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification, and inventory management.
  • Experience working directly with communication providers, telecom operators, aggregators, or messaging platforms.
  • Demonstrated success translating complex regulatory requirements into scalable product experiences.
  • Strong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.
  • Experience building onboarding, verification, registration, or compliance workflows at scale.
  • Excellent analytical skills and ability to use data to identify bottlenecks, improve approval rates, and drive operational efficiency.
  • Strong stakeholder management and communication skills, with the ability to influence engineering, operations, legal, and executive teams.
  • Nice to have: Experience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks.
  • Nice to have: Prior experience at a CPaaS, telecom, messaging, communications, or infrastructure company.
  • Nice to have: Familiarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar platforms.
  • Nice to have: Experience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.
  • Nice to have: Understanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.
  • Nice to have: Experience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.
  • Nice to have: Familiarity with global telecommunications regulations, regional compliance requirements, and local number policies.
  • Nice to have: Strong technical fluency with APIs, distributed systems, operational tooling, and communication infrastructure.
  • Nice to have: Experience operating in high-scale SaaS environments supporting millions of users and billions of communication events.
  • Nice to have: Experience working within remote, globally distributed organizations.

Benefits

  • Remote-first work environment.
  • Opportunity to work at a well-funded and profitable company.
  • Chance to build impactful products at B2B SaaS scale.
  • Fast-moving, lean product culture that ships quickly.
  • Focus on continuous and iterative improvement.
  • Strong emphasis on employee well-being.
  • Exposure to a global team across 15+ countries.

Interested in this position?

Apply directly on the company website

Apply Now

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