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Sr. UX Researcher

1 month, 1 week ago
United States
Full-time
Mid Level
UX Researcher
Design and User Experience
Design Systems
Apply Now
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 72

Description

  • Raise the UX bar across the product by identifying usability, consistency, and polish gaps and driving improvements on key surfaces.
  • Conduct competitive research and UX audits to evaluate how leading products solve similar problems and translate findings into recommendations.
  • Partner with product managers and designers to shape user flows, refine interactions, and embed UX fundamentals early in development.
  • Synthesize user feedback and product data from support tickets, usability tests, and analytics to identify pain points and opportunities.
  • Drive UX consistency by contributing to design systems, pattern libraries, and best practices across teams.
  • Support usability testing and research efforts by defining hypotheses, structuring studies, and translating findings into product direction.
  • Create UX documentation and artifacts such as wireframes, journey maps, and experience audits to support decision-making.
  • Advocate for the user across the organization by grounding discussions in user needs, behaviors, and outcomes.

Requirements

  • 3–6 years of experience in UX, product design, or related fields.
  • Strong understanding of user-centered design principles.
  • Strong customer and product intuition with the ability to identify obvious and non-obvious usability issues.
  • Experience conducting competitive analysis and UX audits.
  • Ability to turn observations into structured insights.
  • Experience working closely with product managers, designers, and engineering partners is preferred.
  • Ability to support research efforts and create UX documentation such as wireframes and journey maps is preferred.

Benefits

  • Remote-first work environment.
  • Annual salary range of $127,000–$150,000.
  • Opportunity to work at a global company supporting SMBs across 150+ countries.
  • Join a team of over 2,000 people across 10+ countries.
  • Equal Opportunity Employer status with a compliant, privacy-conscious application process.

Interested in this position?

Apply directly on the company website

Apply Now

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