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Sr. Product Manager - Phone Numbers and KYC

7 hours, 28 minutes ago
India
Full-time
Senior
Product Manager
Product Management
Twilio
Apply Now
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 107

Description

  • Own the product roadmap and execution for Phone Numbers and KYC products.
  • Define and improve the end-to-end customer experience for phone number discovery, purchasing, provisioning, assignment, activation, and lifecycle management.
  • Build scalable onboarding experiences for identity verification, business verification, and access to messaging and telephony capabilities.
  • Drive the evolution of KYC and trust onboarding systems to ensure compliant access to communication products.
  • Partner with Engineering to develop scalable provisioning, inventory management, assignment, activation, and lifecycle management capabilities across global markets.
  • Work with telecom providers and identity verification partners to improve provisioning reliability, onboarding automation, and verification success.
  • Define product requirements for KYC workflows, document collection, identity verification, business verification, and fraud prevention.
  • Improve activation, KYC completion, verification approval, and time-to-activation through experimentation and funnel optimization.
  • Collaborate with Compliance, Legal, Operations, Support, Customer Success, Design, Finance, Revenue Operations, Marketing, and Sales to deliver product enhancements and new capabilities.
  • Establish and monitor product metrics such as activation rates, provisioning success, KYC completion, verification approval rates, onboarding conversion, and customer satisfaction.

Requirements

  • 7+ years of product management experience, preferably in SaaS, communications, fintech, compliance, or platform products.
  • Experience owning customer onboarding or platform workflow products from discovery through launch.
  • Experience building or managing phone number products, including provisioning, purchasing, assignment, onboarding, lifecycle management, or telecom platform integrations.
  • Familiarity with communications platforms, CPaaS providers, or telecommunications ecosystems.
  • Strong understanding of user experience design for complex onboarding and verification journeys.
  • Experience working with regulated products or compliance-driven workflows.
  • Familiarity with identity verification (KYC), business verification, fraud prevention, or trust and safety products.
  • Experience working with APIs and third-party platform integrations.
  • Strong analytical mindset with experience using data to optimize customer funnels and product adoption.
  • Excellent communication and stakeholder management skills.
  • Demonstrated ability to prioritize customer experience alongside operational and regulatory requirements.
  • Comfortable working with cross-functional teams in a fast-paced product organization.
  • Experience with telecommunications, CPaaS, messaging, or phone number products is preferred.
  • Familiarity with A2P 10DLC, Toll-Free Verification, Campaign Registry (TCR), or international messaging regulations is preferred.
  • Experience with providers such as Persona, Twilio, Bandwidth, Telnyx, Sinch, Vonage, Plivo, or Infobip is preferred.
  • Experience building KYC, onboarding, identity verification, or customer trust platforms is preferred.
  • Knowledge of messaging compliance, fraud prevention, and customer risk management is preferred.
  • Understanding of phone number provisioning, inventory management, or telecom operations is preferred.
  • Experience working in high-scale SaaS platforms serving global customers is preferred.
  • Experience operating within remote, distributed organizations is preferred.

Benefits

  • Remote-first work environment.
  • Opportunity to join a well-funded and profitable company.
  • Chance to learn the intricacies of scaling a B2B SaaS startup.
  • Opportunity to build impactful products for a global customer base.
  • Fast-paced, lean environment that ships products in weeks rather than quarters.
  • Culture that emphasizes employee well-being.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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